Guestroom Attendant 11-20

Froggy Jumps

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How to be an effective guestroom attendant

Créé par

Tim R

United States

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Guestroom Attendant 11-20


Froggy Jumps Guestroom Attendant 11-20Version en ligne How to be an effective guestroom attendant par Tim R 1 What is the most efficient way to dust a guestroom? a Use a feather duster to dust the whole room, and then apply furniture polish. b Start on one side of the room and work in a circle from the top down c Begin with the smallest items and finish with nightstands and beds 2 Which is considered a guestroom amenity? a hand lotion b room service c complimentary champagne 3 What information does a Safety Data Sheet contain? a First aid procedures for a variety of emergency situations b operating instructions for potentially dangerous equipment c Staff procedures for a variety of emergency situations 4 What is recommended when cleaning a toilet? a Clean the pipes with a brush b Begin on the inside and work outward c Make sure it flushes properly 5 When talking to a guest, make sure to a make eye contact b speak only when spoken to c be brief and to the point 6 What should be used when cleaning a MIRROR? a glass cleaner and a cloth b a damp sponge and water c all purpose cleaner and a cloth 7 What should be used to clean WINDOWS and remove spots from CHROME? a Glass Cleaner b a damp sponge c vinegar and water 8 When speaking to a guest in a wheelchair, you should a put yourself at eye level with the guest. b ask the guest about the disability in order to provide better services. c take no special measures talking with this just like talking to anyone else. 9 When is it especially important for an employee on duty to appear in full uniform? a During peak business hours b When the manager is present c When in a public area of the property 10 What is the most important way for employees to build guest loyalty? a Telling guest how great it is to work for the property b Offering guest amenities beyond that of the competition c Building relationships with guests and making them feel important.

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Guestroom Attendant 11-20

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

Guestroom Attendant 11-20Version en ligne

par Tim R

What is the most efficient way to dust a guestroom?

Which is considered a guestroom amenity?

What information does a Safety Data Sheet contain?

What is recommended when cleaning a toilet?

When talking to a guest, make sure to

What should be used when cleaning a MIRROR?

What should be used to clean WINDOWS and remove spots from CHROME?

When speaking to a guest in a wheelchair, you should

When is it especially important for an employee on duty to appear in full uniform?

What is the most important way for employees to build guest loyalty?