customer service quiz

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test your customer service knowledge

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nonhlanhla kubeka

South Africa

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customer service quiz


customer service quizVersion en ligne test your customer service knowledge par nonhlanhla kubeka 1 What best describes self-regulation in customer service? a Dictating the conversation b Ignoring feedback c Controlling customers d Managing one's own emotions 2 Which conflict strategy uses calm language to reduce tension? a Relaxing language b Aggressive phrasing c Sarcastic tone d Dismissive answers 3 Active listening primarily shows the customer you: a Hear and understand them b Want to end the call quickly c Need them to change behavior d Already know their issue 4 Which action supports constructive problem solving? a Raising your voice b Providing solutions c Blaming the customer d Withholding information 5 A role-play sim should demonstrate: a Ignoring signals b Handling challenging situations calmly c Arguing with the customer d Escalating immediately 6 Which method helps de-escalate a tense call? a Interrupting frequently b Rushing to solutions c Fidgeting d Calm body language 7 Company service recovery typically follows: a Ignore, deny, end b Acknowledge, apologize, act, assure, follow-up c Deflect, delay, surrender d Blame the customer, finish 8 Within two weeks, employees should recall techniques from: a Annual reports b New product manuals c Marketing brochures d Microlearning clips 9 What outcome is targeted in role-play evaluations? a Delay the decision b Win an argument c Minimize the issue d Resolve client problems constructively

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customer service quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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customer service quizVersion en ligne

par nonhlanhla kubeka

What best describes self-regulation in customer service?

Which conflict strategy uses calm language to reduce tension?

Active listening primarily shows the customer you:

Which action supports constructive problem solving?

A role-play sim should demonstrate:

Which method helps de-escalate a tense call?

Company service recovery typically follows:

Within two weeks, employees should recall techniques from:

What outcome is targeted in role-play evaluations?