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181. Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
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182. In Change Management, what does a Model State contain? (Choose two.)
Choose one or more answers
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183. At which level can the type of knowledge feedback be enabled or disabled?
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184. A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
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185. Which of the following cannot be defined or set through a Catalog UI Policy?
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186. When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
Choose one or more answers
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187. How are Service Catalogs and Catalog Items related? (Choose two.)
Choose one or more answers
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188. Which role has the ability to modify the cart layout?
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189. Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.)
Choose one or more answers
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190. What would you use to define a common grouping of configuration items such as all web servers in Miami?
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191. After publishing an Item via Catalog Builder, the associated update set is set to which state?
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192. Which platform role can create service portfolios and taxonomy nodes?
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193. Which of these can be associated with a service within the service portfolio taxonomy?
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194. Which service types can be managed through the scope of Service Portfolio Management? (Choose two.)
Choose one or more answers
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195. Which is the process responsible for delivering items that have been ordered from a Service Catalog?
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196. Where is the definition of what is provided, or not provided, for a service defined?
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197. When using Catalog Builder, what can be built using templates? (Choose two.)
Choose one or more answers
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198. If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? (Choose two.)
Choose one or more answers
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199. What defines the required approvals and the associated conditions for a change model?
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200. Which organizational role is responsible for the overall administrative capabilities of a portfolio?
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201. What defines which catalog items, and in what order, are included in an Order Guide?
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202. A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? (Choose two.)
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203. On the ‘Create New’ change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
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204. Which of these can be defined using step based fulfillment in Catalog Builder? (Choose two.)
Choose one or more answers
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205. Which Service Portfolio Management phase does a service belong to when it is in operational state?
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206. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
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207. A Portfolio Manager is primarily concerned with the performance of what hierarchy?
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208. When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?
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209. How is granular read and write access for a specific change model defined?
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210. Which of the following can leverage user criteria for controlling access?
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211. Which level are service commitments associated in the service portfolio taxonomy?
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212. How are the relationships between services and offerings that are built in Service Portfolio Management transferred to the Configuration Management Database (CMDB)?
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213. What is the minimum number of offering(s) a service must have to move to the Catalog phase?
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214. Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
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215. Which of the following defines the approvals that should be applied to a change request?
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216. What do you use to identify who will have access to particular items in a service catalog?
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217. Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
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218. What is a core difference between an Incident and a Problem?
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219. Where can a change manager define the fields that must be populated before a change request can move from the state of New to Assess?
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220. When building multiple catalog items, which components should be evaluated for consolidation and re-use? (Choose two.)
Choose one or more answers
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221. Your company sells bicycles. They want to build a service catalog for current and prospective customers, so they can browse for bicycles and accessories, and make purchases.
What interface is suitable for these external users?
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222. By default, an Assignment group is automatically set on a change request record because of a business rule. How is the group identified?
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223. What happens when an existing service record is checked out in service Builder for editing?
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