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You will be e better person

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35_I Kadek Andika Pratama

Singapore

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Quiz bth


Quiz bthVersion en ligne You will be e better person par 35_I Kadek Andika Pratama 1 What should you do first when a guest complains? a Argue with the guest b Listen carefully c Ignore the complain d Walk away 2 What does “handling complaint” mean? a Handling a complaint b Making an order c Offering a product d Welcoming a guest 3 What is the polite way to respond to a complaint? a “That’s not my problem.” b “You are wrong.” c “Just wait.” d “I’m very sorry for the inconvenience.” 4 After apologizing, what should you do next? a Leave the customer b Offer a solution c Stay silent d Blame someone else 5 Why should you stay calm when handling a complaint? a To make the customer angrier b To finish faster c To show profesionalism d To ignore the problem 6 Which sentence shows empathy? a “It’s not my fault.” b “Please stop complaining.” c “That’s your problem.” d “I understand how you feel, Sir.” 7 What should you not do when a customer complains? a Listen b Smile c Argue d Apologize 8 What is the main goal of handling complaints? a To improve service and customer satisfaction b To punish the customer c To save money d To make excuses 9 Which sentence is a good way to end a complaint conversation? a “It’s done, bye.” b “Don’t complain again.” c “I’m too busy.” d “Thank you for your patience. I hope everything is fine now.” 10 What should you say if the guest’s food is cold? a “Eat it anyway.” b “That’s how it is.” c “I’m sorry, Sir. Let me replace it with a hot one.” d “Wait for another guest.”

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Quiz bth

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Quiz bthVersion en ligne

par 35_I Kadek Andika Pratama

What should you do first when a guest complains?

What does “handling complaint” mean?

What is the polite way to respond to a complaint?

After apologizing, what should you do next?

Why should you stay calm when handling a complaint?

Which sentence shows empathy?

What should you not do when a customer complains?

What is the main goal of handling complaints?

Which sentence is a good way to end a complaint conversation?

What should you say if the guest’s food is cold?