Listening Test - Workplace Skills

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This test focuses on real workplace situations such as handling customer complaints, understanding supervisor instructions, and following internal announcements.

Listen carefully to each short audio clip and choose the most accurate answer.
Each recording will play once, so listen attentively before selecting your response.

Créé par

Himaya Bulathsinghala

Sri Lanka

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Listening Test - Workplace SkillsVersion en ligne This test focuses on real workplace situations such as handling customer complaints, understanding supervisor instructions, and following internal announcements. Listen carefully to each short audio clip and choose the most accurate answer. Each recording will play once, so listen attentively before selecting your response. par Himaya Bulathsinghala 1 What action has the customer already taken? a Restarted the router b Updated his billing details c Changed his password d Installed new cables 2 What should the staff do before 4:30 p.m.? a Review complaints with the QA team b Update and upload complaint logs c Delete all pending cases d Forward complaints to customers 3 By when should Hirun email the leave form? a By Wednesday noon b By tomorrow morning c Before Friday afternoon d After sending the weekly report 4 When is the customer available for a technician visit? a Monday morning b Tuesday morning c Tuesday afternoon d Wednesday afternoon 5 What should the staff bring to the meeting? a Complaint tickets b Customer feedback summaries c Attendance sheet d Complaint forms

Listening Test - Workplace SkillsVersion en ligne

This test focuses on real workplace situations such as handling customer complaints, understanding supervisor instructions, and following internal announcements. Listen carefully to each short audio clip and choose the most accurate answer. Each recording will play once, so listen attentively before selecting your response.

par Himaya Bulathsinghala

What action has the customer already taken?

Restarted the router

Updated his billing details

Changed his password

Installed new cables

What should the staff do before 4:30 p.m.?

Review complaints with the QA team

Update and upload complaint logs

Delete all pending cases

Forward complaints to customers

By when should Hirun email the leave form?

By Wednesday noon

By tomorrow morning

Before Friday afternoon

After sending the weekly report

When is the customer available for a technician visit?

Monday morning

Tuesday morning

Tuesday afternoon

Wednesday afternoon

What should the staff bring to the meeting?

Complaint tickets

Customer feedback summaries

Attendance sheet

Complaint forms

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Listening Test - Workplace Skills

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Listening Test - Workplace SkillsVersion en ligne

par Himaya Bulathsinghala

What action has the customer already taken?

What should the staff do before 4:30 p.m.?

By when should Hirun email the leave form?

When is the customer available for a technician visit?

What should the staff bring to the meeting?

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