Customer Insight Quiz

Froggy Jumps

Parties jouées 25

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Conoce a tu cliente

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jully

Colombia

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#	Jeux	Précision	temps
1	Luis, Oscar, Sara, Jhon 1 Octobre 2025	% 80	01:16
2	Luis Mendez 1 Octobre 2025	% 60	01:34
3	Luis Medina 1 Octobre 2025	% 60	01:38
4	Milton 1 Octobre 2025	% 40	01:47
5	jully 1 Octobre 2025	% 0	00:29

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Customer Insight Quiz


Froggy Jumps Customer Insight QuizVersion en ligne Conoce a tu cliente par jully 1 Get a sense of my customer’s attributes/behaviors a Active listening b Flexing Your Communication Style c Conveying Advocacy 2 Make the customer feel important; show genuine interest in them a Positioning Naturally b Conveying Advocacy c Acknowledging Baggage 3 I can maintain a natural, conversational tone. a Positioning Naturally b Surfacing Additional Information c Flexing Your Communication Style 4 Don’t make assumptions about my customer’s issues or needs a Surfacing Additional Information b POSITIONING ALTERNATIVES c Active Listening 5 Recognize when a customer is willing to engage in conversation or when I should avoid chit-chat a Surfacing Additional Information b Acknowledging Baggage c Acknowledging Baggage 6 Investigate and offer potential alternative solutions that may be offered to the customer when their first request is unavailable a Conveying Advocacy b POSITIONING ALTERNATIVES c Active Listening 7 Avoid unproductive or bored behaviors such as interrupting or tuning out a Active Listening b Positioning Naturally c Flexing Your Communication Style 8 Communicate information in a way that diffuses negative customer reactions a USING POSITIVE LANGUAGE b POSITIONING ALTERNATIVES c Surfacing Additional Information 9 Look out for my customers; act as a consultant in offering the best options for them a Acknowledging Baggage b Conveying Advocacy c USING POSITIVE LANGUAGE 10 Ask questions to find out more about what a customer is not saying a Active Listening b Positioning Naturally c Surfacing Additional Information

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Customer Insight Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Customer Insight QuizVersion en ligne

par jully

Get a sense of my customer’s attributes/behaviors

Make the customer feel important; show genuine interest in them

I can maintain a natural, conversational tone.

Don’t make assumptions about my customer’s issues or needs

Recognize when a customer is willing to engage in conversation or when I should avoid chit-chat

Investigate and offer potential alternative solutions that may be offered to the customer when their first request is unavailable

Avoid unproductive or bored behaviors such as interrupting or tuning out

Communicate information in a way that diffuses negative customer reactions

Look out for my customers; act as a consultant in offering the best options for them

Ask questions to find out more about what a customer is not saying