Office Guest Services Quiz

Froggy Jumps

Parties jouées 72

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Test your front desk know-how.

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Nova Indrianti

Indonesia

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Office Guest Services Quiz


Froggy Jumps Office Guest Services QuizVersion en ligne Test your front desk know-how. par Nova Indrianti 1 When welcoming a guest to the office, the first thing a receptionist should do is: a Ask for the purpose of their visit immediately b Offer them a seat without introduction c Smile and greet the guest politely 2 Which of the following is the most polite greeting for a guest? a "What do you want?" b "Good morning, how may I help you?" c Sit down and wait." 3 Which phrase is most suitable when ending guest service? a "Goodbye." b "Okay, done." c "Thank you for visiting, have a great day." 4 What tone should you use on the phone for guest inquiries? a Rushed and distracted b Calm, clear, and courteous c Formal to the point of coldness 5 Which of the following is part of good guest service in the office? a Ignoring phone calls during conversation b Speaking clearly and politely c Avoiding eye contact 6 If a guest needs to wait for a long time, what is the best practice? a Apologize and offer refreshments if available b Avoid talking to them c Leave them alone without updates 7 Sikap sekretaris yang baik untuk menghadapi tamu yang sifatnya keras kepala adalah.. a Sabar b Marah c Emosi 8 What attitude should be shown when handling office guests? a Friendly, professional, and respectful b Serious and unfriendly c Strict and cold 9 When a guest arrives for a scheduled appointment, what should you check first? a Their appointment details on the schedule b Their phone number c Their clothing style 10 A guest needs to fill in a visitor log book. The receptionist should say: a "Sign this quickly." b "Please write your name and details in the visitor log book." c "Skip this, it’s not important."

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Office Guest Services Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

Office Guest Services QuizVersion en ligne

par Nova Indrianti

When welcoming a guest to the office, the first thing a receptionist should do is:

Which of the following is the most polite greeting for a guest?

Which phrase is most suitable when ending guest service?

What tone should you use on the phone for guest inquiries?

Which of the following is part of good guest service in the office?

If a guest needs to wait for a long time, what is the best practice?

Sikap sekretaris yang baik untuk menghadapi tamu yang sifatnya keras kepala adalah..

What attitude should be shown when handling office guests?

When a guest arrives for a scheduled appointment, what should you check first?

A guest needs to fill in a visitor log book. The receptionist should say: