Empathy in Customer Service Quiz

Test

Parties jouées 1

Créer une copie

À propos de cette activité

Branching scenarios on empathetic replies.

Créé par

Agri Ntsime

South Africa

Téléchargez la version pour jouer sur papier

Top 10 résultats

Il n'y a toujours pas de résultats pour ce jeu. Soyez le premier à apparaître dans le classement! Connectez-vous pour vous identifier.

Créez votre propre jeu gratuite à partir de notre créateur de jeu

Affrontez vos amis pour voir qui obtient le meilleur score dans ce jeu

Créer un défi

		%
	Anonyme	%
		%
		%

Imprimez votre jeu

Empathy in Customer Service Quiz


Empathy in Customer Service QuizVersion en ligne Branching scenarios on empathetic replies. par Agri Ntsime 1 In a calm tone, what is a good first reply to a frustrated customer? a Acknowledge feelings and apologize. b Blame the customer c Provide a generic slogan d Ignore the issue 2 Which is best to show active listening? a Restate their concern. b Wait and see c Ask unrelated questions d Interrupt with a solution 3 If a mistake happened, what should you do? a Hide the error b Blame team c Delay response d Take responsibility and fix it. 4 What is helpful when emotions run high? a Raise your voice b Stay calm and validate feelings. c Rush them d Dismiss feelings 5 Which phrase demonstrates empathy? a It's not a big deal b Calm down c Figure it out yourself d I can imagine how frustrating this is. 6 When offering a solution, you should? a Blame the system b Provide clear options and timelines. c Promise everything d Offer vague assurances 7 How to handle repetitive complaints? a Summarize issue and set expectations. b Give a refund immediately without check c Ignore after first reply d Argue about responsibility 8 What role does tone play? a Only content matters b Clips the conversation c Tone is irrelevant d Conveys empathy; lowers tension. 9 If customer threatens a bad review, respond by? a Argue back b Ignore threat c Acknowledge concern and escalate if needed. d Panic 10 Best practice after resolving issue? a Never revisit b Follow up to confirm satisfaction. c Blame policy d Close case immediately

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Empathy in Customer Service Quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Test

Spanish Alphabet Listening

Test

Photosynthesis vs Cellular Respiration - Practice Quiz

Test

Tissues - Practice Quiz

Test

Practice Quiz - Punnett Square, Variation, and Mutations

Test

UPS 5 Seeing Habits Quiz

Empathy in Customer Service QuizVersion en ligne

par Agri Ntsime

In a calm tone, what is a good first reply to a frustrated customer?

Which is best to show active listening?

If a mistake happened, what should you do?

What is helpful when emotions run high?

Which phrase demonstrates empathy?

When offering a solution, you should?

How to handle repetitive complaints?

What role does tone play?

If customer threatens a bad review, respond by?

Best practice after resolving issue?