Butler & Guest: Service Situations

Froggy Jumps

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Scenario-based service questions.

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Jun Arada

Philippines

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Butler & Guest: Service Situations


Froggy Jumps Butler & Guest: Service SituationsVersion en ligne Scenario-based service questions. par Jun Arada 1 Guest reports minibar empty and charged. What should the butler do first? a Refund without review. b Check inventory, restock, and adjust the bill. c Ignore and hope it resolves itself. 2 Wake-up call was missed. What should the butler do? a Ignore and wait for guest to complain. b Blame guest for not answering. c Confirm time, set a new wake-up, and apologize. 3 Room lamp is flickering. What should the butler do? a Tudge it and hope it stops. b Notify maintenance and offer a temporary lamp c Suggest moving rooms immediately. 4 Guest complains about slow room service. Next step? a Deny delay, blame kitchen. b Ignore and proceed as planned. c Apologize, check ETA, speed up service, inform guest. 5 Dietary allergy not on file. How should the butler respond? a Suggest uncommon substitutes without check. b Assume no allergy and proceed. c Notify kitchen and confirm a safe dish. 6 Guest says a bill item is incorrect. What now? a Recheck the bill and correct charges. b Argue with guest about accuracy. c Remove all charges automatically. 7 Neighbor's party is noisy; guest asks for quiet. Action? a Move guest to an occupied room. b Ignore the complaint until asked again. c Speak to front desk and consider a room change if needed. 8 Guest requests an item not in the catalog. How to handle? a Say it's impossible. b Offer a non-compliant substitute. c Check availability or arrange a suitable alternative. 9 Robe not cleaned after request. What to do? a Blame guest for the delay. b Arrange housekeeping to refresh and apologize. c Ignore and wait for next request. 10 Guest asks for late checkout but policy prohibits it. Response? a Refuse any exception. b Agree to late checkout without approval. c Explain policy, offer luggage storage and possible extension.

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Butler & Guest: Service Situations

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

Butler & Guest: Service SituationsVersion en ligne

par Jun Arada

Guest reports minibar empty and charged. What should the butler do first?

Wake-up call was missed. What should the butler do?

Room lamp is flickering. What should the butler do?

Guest complains about slow room service. Next step?

Dietary allergy not on file. How should the butler respond?

Guest says a bill item is incorrect. What now?

Neighbor's party is noisy; guest asks for quiet. Action?

Guest requests an item not in the catalog. How to handle?

Robe not cleaned after request. What to do?

Guest asks for late checkout but policy prohibits it. Response?