Professional skills W3 training

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Small knowledge quiz

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Alin

Germany

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Professional skills W3 training


Professional skills W3 trainingVersion en ligne Small knowledge quiz par Alin 1 What does earning trust means to you? Choose one or more answers a Keeping your promises and following through on commitments b Always agreeing with people to make them like you, rather than being truthful c Being honest and transparent, even when it's difficult to admit mistakes or share uncomfortable truths d Making big promises to impress others, even if you're unsure you can't deliver 2 When you hear empathy, what do you think of? a Actively listening and trying to understand another person's feelings and experiences without judgment b Always agreeing with someone's perspective to make them feel better c Solving other people's problems for them without their input d Feeling exactly the same emotions as another person in every situation 3 What might make a customer be uncooperative or not engaged? a They are intentionally trying to sabotage the project to maintain their job security b They lack the professional skills to understand AWS technology c They're just naturally resistant to any kind of change in the workplace d They're experiencing a mix of professional fears (job security, career pressure, learning curve) combined with personal stresses and change anxiety. 4 How do you stay calm and professional, even when faced with a difficult customer? Choose one or more answers a Trying out breathing exercises and practicing better mental health games b Using empathy by putting yourself in their shoes c Take a break or excussion yourself from the meeting/situation 5 What is 4+3*2/1? a 1 b 14 c 10 d 7 6 What are some reasons not to say “Yes” right away? a Earning Trust by giving the solution directly b could be building up more work than we can handle c It could be the wrong solution for the customer 7 What are some reasons not to say “No” right away? a Keep expectancies low, then when we deliver they will be impressed with the outcome. b They’re likely speaking with many people in AWS, and someone else may have already committed to their request. c Clear communication 8 Do you like this type of card reveal games? Choose one or more answers a No b Yes c Prefer no to answer 9 Would like to see more types of these games? Choose one or more answers a No b Yes Feedback 1 A & C 2 Actively listening and trying to understand another person's feelings and experiences without judgment 3 They're experiencing a mix of professional fears (job security, career pressure, learning curve) combined with personal stresses and change anxiety. 4 All of the above 5 Quick math.... it's 10 6 It could be the wrong solution for the customer 7 They’re likely speaking with many people in AWS, and someone else may have already committed to their request. 8 You better like these games 9 You better like these games

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Professional skills W3 training

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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UPS 5 Seeing Habits Quiz

Professional skills W3 trainingVersion en ligne

par Alin

What does earning trust means to you?

Choose one or more answers

When you hear empathy, what do you think of?

What might make a customer be uncooperative or not engaged?

How do you stay calm and professional, even when faced with a difficult customer?

Choose one or more answers

What is 4+3*2/1?

What are some reasons not to say “Yes” right away?

What are some reasons not to say “No” right away?

Do you like this type of card reveal games?

Choose one or more answers

Would like to see more types of these games?

Choose one or more answers

Feedback