OpsCentral Quiz

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OpsCentral Quiz

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Zulaika Ramli

Malaysia

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OpsCentral QuizVersion en ligne OpsCentral Quiz par Zulaika Ramli 1 What is OpsCentral Voice and who develops it? a A cloud-based contact centre solution developed by Innovax Systems b A cloud-based contact centre solution developed by Innovax Systems c An on-premise billing system developed by ViewQwest d A social media analytics platform developed by Innovax 2 Which of the following is NOT a feature of OpsCentral Voice? a IVR (Interactive Voice Response) b Voice logging c Skill-based call routing d Automatic payroll processing 3 Which of the following is NOT a feature of OpsCentral Voice? a https://viewqwest.opscentral.net/login b https://sgp.opscentral.net/ocod5/#!/viewqwest/login c https://login.opscentral.sg/viewqwest d https://ocod5.opscentral.net/login 4 Why are agents advised to stagger their break times? a To ensure team leaders can monitor them easily b To prevent system errors in the dashboard c To avoid leaving too few agents available on the floor d To comply with government regulations 5 On the Singapore Hotline, which number do Residential customers press for Customer Service (CS)? a Press 1 b Press 2 c Press 3 d Press 4

OpsCentral QuizVersion en ligne

OpsCentral Quiz

par Zulaika Ramli

What is OpsCentral Voice and who develops it?

A cloud-based contact centre solution developed by Innovax Systems

An on-premise billing system developed by ViewQwest

A social media analytics platform developed by Innovax

Which of the following is NOT a feature of OpsCentral Voice?

IVR (Interactive Voice Response)

Voice logging

Skill-based call routing

Automatic payroll processing

Which of the following is NOT a feature of OpsCentral Voice?

https://viewqwest.opscentral.net/login

https://sgp.opscentral.net/ocod5/#!/viewqwest/login

https://login.opscentral.sg/viewqwest

https://ocod5.opscentral.net/login

Why are agents advised to stagger their break times?

To ensure team leaders can monitor them easily

To prevent system errors in the dashboard

To avoid leaving too few agents available on the floor

To comply with government regulations

On the Singapore Hotline, which number do Residential customers press for Customer Service (CS)?

Press 1

Press 2

Press 3

Press 4

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OpsCentral Quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Test

UPS 5 Seeing Habits Quiz

Test

Tissues - Practice Quiz

Test

Spanish Alphabet Listening

Test

Photosynthesis vs Cellular Respiration - Practice Quiz

Test

Practice Quiz - Punnett Square, Variation, and Mutations

OpsCentral QuizVersion en ligne

par Zulaika Ramli

What is OpsCentral Voice and who develops it?

Which of the following is NOT a feature of OpsCentral Voice?

Which of the following is NOT a feature of OpsCentral Voice?

Why are agents advised to stagger their break times?

On the Singapore Hotline, which number do Residential customers press for Customer Service (CS)?

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