Call Center Terms Scramble

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Parties jouées 18

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Unscramble industry terms and test your BPO know-how.

Créé par

Rojon Rosales

Philippines

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Top 10 résultats

#	Jeux	Précision	temps
1	prinsis 11 Septembre 2025	% 99	06:06
2	Kenet-AN 11 Septembre 2025	% 99	06:26
3	Justine Fernandez 11 Septembre 2025	% 99	06:49
4	Rojon Rosales 11 Septembre 2025	% 98	05:54
5	Rosmae 11 Septembre 2025	% 98	10:13
6	wawayu 11 Septembre 2025	% 98	10:39
7	Nall 11 Septembre 2025	% 97	08:30
8	Shannen Hermo 11 Septembre 2025	% 96	06:46
9	Carl Jemarc Gonzales 11 Septembre 2025	% 96	07:59
10	KYRIE LOPEZ 11 Septembre 2025	% 96	17:41

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Ordonner les Lettres Call Center Terms ScrambleVersion en ligne Unscramble industry terms and test your BPO know-how. par Rojon Rosales 1 The overall time spent handling a customer interaction, from start to finish, including transfers and holds. G E E I M T E H E L N A A D R V A 2 Rate at which customer issues are solved on the initial contact without requiring a follow-up. R S A C I F L T O U L R I T S N O L E 3 Sticking to approved talking points and procedures during calls to maintain consistency. E E S A I D H P R T N R C E C 4 Process of evaluating interactions to ensure service standards and identify improvement areas. Q U A S E R U T L Y A A N S I C 5 System that directs incoming calls to the most appropriate agent or queue. G U I R T L C N A O L 6 Average time it takes for a caller to be connected to an agent after dialing. V O E A R P A S G N E E R W E A F E D S 7 Structured steps for transferring complex inquiries to higher-skilled staff. S N C O T E A P T L H A A I 8 A centralized repository of articles and solutions used to assist agents. L K B S O N D W E E E A G 9 The smallest unit of matter with a nucleus and surrounding electrons. M O A T 10 Two or more atoms bonded together forming a distinct unit of substance. L O U L E M C E 11 The basic unit of life that carries out essential functions inside organisms. L C L E 12 A process by which plants convert light energy into chemical energy stored in sugars. I P H H S T E O Y O S N S T 13 A force that attracts objects toward one another, giving weight to things on Earth. I V T R Y G A 14 The capacity to do work or cause change in a system or process. E G N R Y E 15 Anything with mass and volume that makes up the physical universe. T E M T R A 16 A push or pull that can change an object's motion or shape. R F O E C 17 The movement of a solvent through a semipermeable membrane from high to low concentration. M S S O O S I 18 The natural environment where a species lives and grows. H B A T T A I 19 A complex network of living organisms interacting with their physical environment. E S M Y O S T E C 20 A closed path through which electric current flows. T R U C C I I

Ordonner les Lettres

Call Center Terms ScrambleVersion en ligne

Unscramble industry terms and test your BPO know-how.

par Rojon Rosales

The overall time spent handling a customer interaction, from start to finish, including transfers and holds.

G E E I M T E H E L N A A D R V A

Rate at which customer issues are solved on the initial contact without requiring a follow-up.

R S A C I F L T O U L R I T S N O L E

Sticking to approved talking points and procedures during calls to maintain consistency.

E E S A I D H P R T N R C E C

Process of evaluating interactions to ensure service standards and identify improvement areas.

Q U A S E R U T L Y A A N S I C

System that directs incoming calls to the most appropriate agent or queue.

G U I R T L C N A O L

Average time it takes for a caller to be connected to an agent after dialing.

V O E A R P A S G N E E R W E A F E D S

Structured steps for transferring complex inquiries to higher-skilled staff.

S N C O T E A P T L H A A I

A centralized repository of articles and solutions used to assist agents.

L K B S O N D W E E E A G

The smallest unit of matter with a nucleus and surrounding electrons.

Two or more atoms bonded together forming a distinct unit of substance.

The basic unit of life that carries out essential functions inside organisms.

A process by which plants convert light energy into chemical energy stored in sugars.

I P H H S T E O Y O S N S T

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Call Center Terms Scramble

Ordonner les Lettres

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Call Center Terms ScrambleVersion en ligne

par Rojon Rosales

The overall time spent handling a customer interaction, from start to finish, including transfers and holds.

Rate at which customer issues are solved on the initial contact without requiring a follow-up.

Sticking to approved talking points and procedures during calls to maintain consistency.

Process of evaluating interactions to ensure service standards and identify improvement areas.

System that directs incoming calls to the most appropriate agent or queue.

Average time it takes for a caller to be connected to an agent after dialing.

Structured steps for transferring complex inquiries to higher-skilled staff.

A centralized repository of articles and solutions used to assist agents.

The smallest unit of matter with a nucleus and surrounding electrons.

Two or more atoms bonded together forming a distinct unit of substance.

The basic unit of life that carries out essential functions inside organisms.

A process by which plants convert light energy into chemical energy stored in sugars.

A force that attracts objects toward one another, giving weight to things on Earth.

The capacity to do work or cause change in a system or process.

Anything with mass and volume that makes up the physical universe.

A push or pull that can change an object's motion or shape.

The movement of a solvent through a semipermeable membrane from high to low concentration.

The natural environment where a species lives and grows.

A complex network of living organisms interacting with their physical environment.

A closed path through which electric current flows.

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