Conflict Management Quiz

Froggy Jumps

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Test your conflict management skills.

Sunil Hegde

India

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Conflict Management Quiz


Froggy Jumps Conflict Management QuizVersion en ligne Test your conflict management skills. par Sunil Hegde 1 What is the first step in effective conflict resolution? a Identify the issue b Ignore the problem c Blame the other party 2 Which style focuses on win-win outcomes? a Avoiding b Collaborating c Competing 3 Active listening technique includes? a Lecturing the other person b Interrupting the speaker c Paraphrasing what you hear 4 What distinguishes mediation from arbitration? a Mediation is voluntary/non-binding; arbitration is binding b Arbitration is non-binding c Mediation is binding 5 How does emotional intelligence aid conflict management? a Suppresses all feelings b Ignores others' views c Recognizes emotions and regulates responses 6 Which technique reduces defensiveness in dialogue? a You-statements b Using I-statements c Sarcasm 7 When is it appropriate to involve a manager? a If the conflict stalls and cannot be resolved between parties b Always involve a manager c Never involve a manager 8 What does 'separate the people from the problem' mean? a Ignore emotions b Blame individuals c Address issues without personal attacks 9 Which style has high concern for others but lower focus on results? a Accommodating b Avoiding c Collaborating 10 What is BATNA in negotiation? a Bottomline And Total Negotiable Amount b Balanced Agreement The Next Action c Best Alternative To a Negotiated Agreement