Housekeeping & Front Office Essentials Quiz

Froggy Jumps

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Test your Housekeeping & Front Office knowledge.

Créé par

Yuami Damayanti

Indonesia

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Housekeeping & Front Office Essentials Quiz


Froggy Jumps Housekeeping & Front Office Essentials QuizVersion en ligne Test your Housekeeping & Front Office knowledge. par Yuami Damayanti 1 Which department coordinates guest arrivals, departures, and reservations? a Housekeeping b Food & Beverage c Front Office 2 Why is Front Office called the “face of the hotel a Because they clean the lobby b Because they create first & last impressions c Because it has the most staff 3 What is the first step in handling a guest complaint? a Defend yourself b Listen attentively c Offer discount 4 What document verifies guest identity at check-in? a Room Key b Reservation Slip c Photo ID 5 Which housekeeping activity prepares a room for a new guest after checkout? a Cleaning and restocking b Carpet shampooing c Laundry service 6 Which Front Office role handles guest payments and billing? a Front Desk Cashier b Housekeeping c Concierge 7 What is the main function of the Housekeeping Department? a To cook food for guests b To provide transportation service c To maintain cleanliness, orderliness, and comfort in the hotel 8 What does “Turndown Service” mean? a Cleaning the room after guest check-out b Preparing the room in the morning c Preparing the room in the evening/night for guest comfort 9 What is the purpose of Morning Service? a To prepare the room for re-sale b To make the room comfortable for guests during the day c To clean the room after check-out 10 Which department coordinates guest requests like extra towels or wake-up calls? a Food & Beverage b Maintenance c Front Office

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Housekeeping & Front Office Essentials Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Housekeeping & Front Office Essentials QuizVersion en ligne

par Yuami Damayanti

Which department coordinates guest arrivals, departures, and reservations?

Why is Front Office called the “face of the hotel

What is the first step in handling a guest complaint?

What document verifies guest identity at check-in?

Which housekeeping activity prepares a room for a new guest after checkout?

Which Front Office role handles guest payments and billing?

What is the main function of the Housekeeping Department?

What does “Turndown Service” mean?

What is the purpose of Morning Service?

Which department coordinates guest requests like extra towels or wake-up calls?