Redirecting Guest Behaviors Quiz

Froggy Jumps

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Handling disruptions with tact.

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Jennifer Perez

United States

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Redirecting Guest Behaviors Quiz


Froggy Jumps Redirecting Guest Behaviors QuizVersion en ligne Handling disruptions with tact. par Jennifer Perez 1 What is a constructive first step when redirecting a disruptive guest? a Ignore the issue. b Blame the guest. c Acknowledge the concern calmly. 2 Which method helps redirect behavior without escalation? a Walk away and dismiss the guest. b Raise your voice to assert authority. c Use a calm tone and direct eye contact. 3 Which phrase is best to redirect a guest to a policy? a Just let them do what they want. b Introduce yourself and remind them of the code of conduct. c Ignore policy and do nothing, sounds like a supervisors problem. 4 What is the purpose of redirecting behavior? a Punish the guest. b Prevent disruption and maintain safety. c Conclude the interaction quickly. 5 Which tool can support redirecting guests ethically? a Threaten them with legal action. b Using clear signage and using scripted responses. c Public confrontation and shaming. 6 When should you politely escalate to a supervisor? a Only when asked. b After the guest leaves. c If the guest resists or becomes aggressive. 7 What is a non-verbal cue that promotes guest moving to continue through the exhibit? a Gesturing to the next room b Telling them to move along c Staring down the guest. 8 How can you redirect behaviors related to tapping animal enclosures? a Loudly tell them to stop or knock it off b Ignore it. c Politely interrupt and redirect. 9 What is the outcome of effective redirection? a Guest silence with no feedback. b Immediate expulsion every time. c Reduced incidents and improved guest experience. 10 What if you interrupted a kids behavior and now their adult is mad? a Tell the adult it's their job to parent b explain that it's to make sure everyone gets to have a good experience c ignore the adult

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Redirecting Guest Behaviors Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Redirecting Guest Behaviors QuizVersion en ligne

par Jennifer Perez

What is a constructive first step when redirecting a disruptive guest?

Which method helps redirect behavior without escalation?

Which phrase is best to redirect a guest to a policy?

What is the purpose of redirecting behavior?

Which tool can support redirecting guests ethically?

When should you politely escalate to a supervisor?

What is a non-verbal cue that promotes guest moving to continue through the exhibit?

How can you redirect behaviors related to tapping animal enclosures?

What is the outcome of effective redirection?

What if you interrupted a kids behavior and now their adult is mad?