MECC - CSSL3 - Knowledge check quiz

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Select the answer that demonstrates the right MECC principle

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Angharad Williams

United Kingdom

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MECC - CSSL3 - Knowledge check quiz


MECC - CSSL3 - Knowledge check quizVersion en ligne Select the answer that demonstrates the right MECC principle par Angharad Williams 1 Which MECC principle does the term 'Appreciated' link to? a Welcome b Understand c Close 2 Which MECC principle does the term 'Be more curious' link to? a Welcome b Understand c Close 3 Which MECC principle does the term 'Better Questions - Better Conversations' link to? a Welcome b Understand c Close 4 Which MECC principle does the term 'show personality' link to? a Welcome b Understand c Close 5 A customer walks into store, and heads for aisle 12. They are looking for fence panels. The Customer Advisor approaches them, greets them and starts to ask if they are looking for anything in particular today. Which MECC principle is this demonstrating? a Close b Welcome c Understand d None of them 6 After supporting the customer to find the right fence panels and additional materials they will need to installation, the customer is now concerned that they won't be able to get the items home in their vehicle. The Customer Advisor suggests using the home delivery service. Which MECC principle is this demonstrating? a Close b Welcome c Understand d None of them 7 After supporting a customer with designing their new kitchen, the Kitchen Advisor explains that they can have the kitchen delivered in two weeks. They explain that the customer can fit it themselves, or they can arrange a B&Q-approved installer. They also mention that they offer interest free credit if they'd like to spread the cost. Which MECC principle is the advisor demonstrating? a Welcome b Understand c Close d None of them 8 A customer approaches the Paint mixing counter in store. They are greeted by a Customer Advisor, who then asks how they can help them today. The customer explains they are looking to paint but not sure what type they need. The Advisor asks them what room they are planning to paint and then goes onto ask if they are planning to paint all walls or just a feature wall. Which two MECC principles is this demonstrating? Choose one or more answers a Close b Understand c Welcome

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MECC - CSSL3 - Knowledge check quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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MECC - CSSL3 - Knowledge check quizVersion en ligne

par Angharad Williams

Which MECC principle does the term 'Appreciated' link to?

Which MECC principle does the term 'Be more curious' link to?

Which MECC principle does the term 'Better Questions - Better Conversations' link to?

Which MECC principle does the term 'show personality' link to?

A customer walks into store, and heads for aisle 12. They are looking for fence panels. The Customer Advisor approaches them, greets them and starts to ask if they are looking for anything in particular today. Which MECC principle is this demonstrating?

Choose one or more answers