Week 3 Review

Froggy Jumps

Parties jouées 5

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À propos de cette activité

Choose the correct answer for the following questions.

Créé par

Raven Wilson

United States

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Week 3 Review


Froggy Jumps Week 3 ReviewVersion en ligne Choose the correct answer for the following questions. par Raven Wilson 1 How many engagement questions should you ask on a sales inventory chat before you push a vehicle? a 1 b 2 c 3 2 When should you ask for mileage on a finance/sales chat? a Always b Never c For lease returns and GAP only 3 How should we handle a X-Time widget chat where the Guest has a recall and needs an oil change? a Concierge b Continue to schedule c Concierge recall and schedule oil change 4 What is considered an egregious timing for a greeting? a 5 mins b 3 mins c 4 mins 5 On a sales inventory chat, what chat step is after the missing info question? a Recap b Sales Appointment c 2nd lead attempt 6 Where would we send the lead if the Guest just wants to sell their vehicle? a New Vehicle Sales b Used Vehicle Sales c General 7 What is the NEXT engagement question we would ask if the Guest came in asking for the price of a tire rotation? a What is the year, make, and model of your vehicle? b What day would you like to bring your vehicle in? c Do you know the approximate mileage? 8 If the Guest ignores/does not give their phone number or email when we ask for it, we should... a Concierge b Use the Second Lead Gen Attempt c Resend the message 9 If the Guest wants to book an oil change for tomorrow and wants to know how much it will cost, how should you proceed? a concierge appointment and lead for pricing b concierge c take a lead 10 How would we handle a concierge situation chat asking for the service number? a push number and ask if they are looking to schedule b push number and send closing question c push number and ask for their year, make, and model 11 When should you send the closing statement? a every time you have asked a closing question b only If you ask a closing question and the Guest responds c every time the chat times out 12 Which lead gen should you use on a chat about cancelling warranty? a finance lead gen b sales lead gen c service lead gen

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Week 3 Review

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

Week 3 ReviewVersion en ligne

par Raven Wilson

How many engagement questions should you ask on a sales inventory chat before you push a vehicle?

When should you ask for mileage on a finance/sales chat?

How should we handle a X-Time widget chat where the Guest has a recall and needs an oil change?

What is considered an egregious timing for a greeting?

On a sales inventory chat, what chat step is after the missing info question?

Where would we send the lead if the Guest just wants to sell their vehicle?

What is the NEXT engagement question we would ask if the Guest came in asking for the price of a tire rotation?

If the Guest ignores/does not give their phone number or email when we ask for it, we should...

If the Guest wants to book an oil change for tomorrow and wants to know how much it will cost, how should you proceed?

How would we handle a concierge situation chat asking for the service number?

When should you send the closing statement?

Which lead gen should you use on a chat about cancelling warranty?