Froggy Workflow Quiz

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Test your knowledge on the Guided Workflow content with this fun quiz!

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Brittany

Canada

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Froggy Workflow Quiz

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Froggy Workflow Quiz


Froggy Jumps Froggy Workflow QuizVersion en ligne Test your knowledge on the Guided Workflow content with this fun quiz! par Brittany 1 Which Guided Workflow enables you to submit refund request and verify the credit amount listed on the invoice? a Member Applications b ID Proofing c Billing and Payments 2 A member has contacted you saying that he has forgotten his ID and password. Select the guided workflow that you will follow to resolve the issue. a Enrollment b Member Applications c Tech Support 3 When should you use the Hardship Waiver Guided Workflow? a Homelessness b If a member wants to reinstate their coverage. c If a member wants to change their preferred provider, facilities and drugs. 4 A member calls you and informs that they Enrolled in a plan but are unable to use their benefits. Which Guided Workflow will you use to resolve this issue? a Eligibility b Enrollment c If a member wants to reinstate their coverage. 5 Which Guided Workflow would you use if a member is requesting a duplicate bill? a Billing & Payments b Report a Change c Fulfillment 6 Which Guided Workflow would you use to help assist a member choose a plan? a Plan Shopping b General Inquiry c Enrollment Change 7 What three elements make a “comprehensive” call note? a What the member said, How you felt, What you did b What the member said, What you said, What you did. c How the member was feeling, The case number, The member’s SSI number 8 Which Guided Workflow should you use if someone wants to sign up for health insurance coverage for the first time? a Eligibility b Enrollment Changes c Reinstatement 9 Which guided workflow should you use to help a member reinstate their plan? a Enrollment Changes b Eligibility c Reinstatement 10 Which guided workflow should you use if you confirm that the member wants to report a change in income? a Tech Support b Member Application c Report a Change 11 Which guided workflow should you use to Add a Member a Member Application b Enrollment Change c Report Change 12 Which guided workflow should you use to determine if the documents were rejected by DPV for the website. a ID Proofing b RFI c Report a Change 13 The account states prospective or awaiting payment, Which guided workflow should you use? a Reinstatments b Retroactivity c Eligibility 14 Which guided workflow allows you to assist members based on certain disabilities that the HOH or members of household report a Tech Support b Accomodations c Outreach- Restricted 15 This workflow is used when an outbound call is made to a member regarding DSAT a Outreach- Restricted b Hardship Wavier c 1095 A 16 A lady calls in with questions on the basic eligibility requirements of Health Connector coverage but she does not have or want an account, Which workflow would you use? a Eligibility b Plan Shopping c General Inquiry 17 A member calls in because they disagree with the decision that was made regarding the enrollment to Health Connector. They want to challenge the decision, Which guided workflow may help? a Hardship Waiver b Appeals c Member Application 18 A member needs help with instructions to login online. Which guided workflow would this be? a Tech Support b Billing and Payments c Member Portal 19 A member is not able to use the benefits even though they signed up a week ago, Which guided workflow would help? a Reinstatment b Enrollment c Report a Change 20 The information on the form to reconcile their taxes at the end of the year has a discrepancy, Which guided workflow would you use? a 1095A b Fufillment c Appeals 21 Determine whether the member qualifies for subsidies what guided workflow a Eligibility b Enrollment c Fufillment 22 Request For Information (RFI) details, Acceptable Documentation, and ways to submit a Fufillment b Enrollment c Eligibility 23 Raise a softheon request to convert the plan a MA Login b Member Portal c Non- Hix Dental 24 A member calls in with issues with multiple or duplicate accounts, It will need unlinking. The Guided work flow you use is a Tech Support b Billing and Payments c Report a Change 25 A service recovery is needed for an account a Enrollement b Outreach c Plan shopping

Froggy Workflow Quiz

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Froggy Workflow QuizVersion en ligne

par Brittany

Which Guided Workflow enables you to submit refund request and verify the credit amount listed on the invoice?

A member has contacted you saying that he has forgotten his ID and password. Select the guided workflow that you will follow to resolve the issue.

When should you use the Hardship Waiver Guided Workflow?

A member calls you and informs that they Enrolled in a plan but are unable to use their benefits. Which Guided Workflow will you use to resolve this issue?

Which Guided Workflow would you use if a member is requesting a duplicate bill?

Which Guided Workflow would you use to help assist a member choose a plan?

What three elements make a “comprehensive” call note?

Which Guided Workflow should you use if someone wants to sign up for health insurance coverage for the first time?

Which guided workflow should you use to help a member reinstate their plan?

Which guided workflow should you use if you confirm that the member wants to report a change in income?

Which guided workflow should you use to Add a Member

Which guided workflow should you use to determine if the documents were rejected by DPV for the website.

The account states prospective or awaiting payment, Which guided workflow should you use?

Which guided workflow allows you to assist members based on certain disabilities that the HOH or members of household report

This workflow is used when an outbound call is made to a member regarding DSAT

A lady calls in with questions on the basic eligibility requirements of Health Connector coverage but she does not have or want an account, Which workflow would you use?

A member calls in because they disagree with the decision that was made regarding the enrollment to Health Connector. They want to challenge the decision, Which guided workflow may help?

A member needs help with instructions to login online. Which guided workflow would this be?

A member is not able to use the benefits even though they signed up a week ago, Which guided workflow would help?

The information on the form to reconcile their taxes at the end of the year has a discrepancy, Which guided workflow would you use?

Determine whether the member qualifies for subsidies what guided workflow

Request For Information (RFI) details, Acceptable Documentation, and ways to submit

Raise a softheon request to convert the plan

A member calls in with issues with multiple or duplicate accounts, It will need unlinking. The Guided work flow you use is

A service recovery is needed for an account