1
Juliet Capulet reached out to support for help with her reparenting request. After checking the account, you confirmed it is a Managed SMB account. What should your next step be?
2
Yamada-san contacted support, frustrated about their AIV status as they are unable to verify after attempting multiple times for their account (F一ゼロ七九ZAN). They insisted that they already submitted 3 times and that the website document is only optional. How will you educate Yamada-san?
3
Yamamoto-san reached out to support about their AIV as they want to make sure there were no errors, since the status is still Pending, and wants to know how long will it take to verify their account. What should be the SLA?
4
Yamamoto-san reached out to support about their AIV as they want to make sure there were no errors, since they already submitted an appeal since they were able to provide the correct documents, and wants to know how long will it take to verify their account. What should be the SLA?
5
A customer reached out to support about their account, as they received an email about egregious status. Now, you noticed in UCM that an appeal was already submitted on that same day. What will be the SLA that should be provided to the customer?
6
Hetler reached out to support for assistance as his account was suspended and doesn't know what to do. He provided the account number (F一四三HE8). After verifying the email address and checking on the account, how will you assist Hetler?
7
Customer raised an inquiry about AIV as they wanted to know more about the process and what it's used for, and provided account number F一四53HE8. After providing the resolution and assisting the customer, how will you tag the ticket, based on the current status of the account?
8
Bella Hadid contacted support to reactivate his old account as he wanted to continue advertising. As a support advocate, you found that the account was deactivated due to 15 months of inactivity. Following standard procedures, you escalated the issue to User Safety to review the reactivation request. The account was then successfully reactivated. What is the correct DfC coding for this issue?
9
DJ Khaled wants to set up custom event conversion tracking in Google Tag Manager to track form submissions on their website. After reviewing their account, you notice that they already have a Tag ID and an Event Conversion goal created. Therefore, they only need to configure their tags in GTM. The following are important steps they need to take, EXCEPT which one?
10
Mina Murray created a new Performance Max campaign on her Google Ads account using stock images and other available assets. To expand her reach to customers, she decided to import the Performance Max campaign into her Microsoft Advertising account. However, upon completion, the Performance Max campaigns were not imported into the account. Mina contacted support to resolve the issue. How would you assist her?
11
Customer reached out to support about a charge on their credit card that is not showing on their billing transactions in UI. Upon further checking, you confirmed that this was due to a pre-authorization hold as they are under the postpay threshold setting. Customer was able to understand the resolution provided and ended the chat. What is the correct tagging for the ticket?
Choose one or more answers
12
Mr. Rochester contacted support and complained that their account is on hold due to an unpaid balance. You were able to check that the billing settings are Postpay threshold and there's no unpaid balance on the account. Plus, there's no other account using the same card on file. How are you going to assist Mr. Rochester?
13
Mr. Fitzwilliam Darcy reached out to you from CoPilot, asking for assistance in excluding websites that has high impressions but low conversions on their campaigns. Upon checking, they previously had a ghost contact earlier today, and it was linked on a Misroute - Ghost ticket. To continue supporting Mr. Darcy, how would you proceed with your ticket handling?
14
DJ Khaled contacted support because his company operates in the EEA, UK, and Switzerland and relies on advertising to drive conversions. He received an email entitled, "Action Required - Adopt Consent Mode for UET". To continue counting conversions, he is asking what should he do to ensure compliance with the Consent Mode requirements by May 5th, 2025?
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