NOVA Leap

Froggy Jumps

(1)

Parties jouées 95

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Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully??

Créé par

Jennifer Bell

United States

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Top 10 résultats

#	Jeux	Précision	temps
1	Sam A 23 Juillet 2025	% 100	00:58
2	Fitema 23 Juillet 2025	% 100	01:09
3	Simone 23 Juillet 2025	% 90	00:49
4	Tayo 22 Juillet 2025	% 90	01:16
5	Trudy Frank 23 Juillet 2025	% 90	01:18
6	Latifa 23 Juillet 2025	% 90	02:01
7	Andy 23 Juillet 2025	% 80	01:27
8	Gabby 23 Juillet 2025	% 70	01:03
9	Stephanie J 23 Juillet 2025	% 70	01:14
10	Dean 23 Juillet 2025	% 30	01:32

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Froggy Jumps NOVA LeapVersion en ligne Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully?? par Jennifer Bell 1 True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer. a True b False c I don't know 2 To prevent your call's task from attaching to an unrelated case, you should... a Create a new case or have the existing case up through the end of the call. b Open a NOVA session just to take calls from. c Nothing - leave the unrelated case. 3 True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case. a True b False c I don't know 4 True or False: You can only enter a missing contact on your case once it has already closed. a True b False c I don't know 5 True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA. a True b False c I don't know 6 True or False: You can view the BL status (i.e. 1, 60) in NOVA. a True b False c I don't know 7 What are the required fields when creating a contact in NOVA? a First and Last name, Phone Number, Email Address, Job Title (if available), Partner Code/Account b First and Last name, Phone Number, Fax Number, Email Address c Last Name, Phone Number, Email Address, Partner Code 8 True or False: As a rep, you can only make a list view for your teammates to see. a True b False c I don't know 9 What feature can assist you in locating contact information for internal contacts either locally or internationally? a Next Best Action b Team Helper c Quick Text 10 When updating your signature or greeting, where would you perform this function in settings? a Customize My Pages b External Credentials c Advanced User Details

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

NOVA Leap

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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NOVA LeapVersion en ligne

par Jennifer Bell

True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer.

To prevent your call's task from attaching to an unrelated case, you should...

True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case.

True or False: You can only enter a missing contact on your case once it has already closed.

True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA.

True or False: You can view the BL status (i.e. 1, 60) in NOVA.

What are the required fields when creating a contact in NOVA?

True or False: As a rep, you can only make a list view for your teammates to see.

What feature can assist you in locating contact information for internal contacts either locally or internationally?

When updating your signature or greeting, where would you perform this function in settings?