Test about topics we've seen

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Is an easy test

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Luisa Maria Rubio Dominguez

Colombia

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#	Jeux	Précision	temps
1	Valentina Agudelo 20 Juin 2025	% 100	01:08
2	Jose Rodríguez 20 Juin 2025	% 100	01:47
3	Juan 20 Juin 2025	% 90	01:16
4	marce 20 Juin 2025	% 90	01:40
5	Daniel Benavides 20 Juin 2025	% 70	01:59

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Test about topics we've seen


Test about topics we've seenVersion en ligne Is an easy test par Luisa Maria Rubio Dominguez 1 Which of the next is an INDIRECT Question to do at the customer. a What's the time? b Where do you live? c Do you see the difference? d Can you tell me what your name is? 2 What is rapport? a The ability to understand and communicate well with others. b Is a written agreement between two or more people c It is a formal report used in business settings d Giving a speech in front of an audience 3 Which of the following is NOT a topic in the CSC B13 test? a Interaction with the customer b Direct and indirect questions c Sustainable development d Educate the customer 4 What does it mean to educate the customer? a Provide the customer with self-help options so they be able to resolve nay future concerns. b Offering them free products to gain their loyalty. c Convincing the customer to buy as much as possible. d Asking the customer to search for answers on their own. 5 In what time zone does Colombia fit with the United States? a Pacific time zone b Central time zone c Mountain time zone d Eastern time zone 6 What are PMD repports? a Is a Diagnostic tool that helps the customer and support identify issues in the code. b Are monthly summaries of customer purchases c They are documents used only in marketing d Are manuals that teach customers how to use social media 7 How is the correct way to start an interaction with the customer? a Do Rapport b Be empathetic c Recap the order d Introducing yourself and the Company 8 What to do if the customer is passing by a hard situation? a Give him a discount b Apply acknowledge and emphaty c Ignore the situation d Told him a problem you had 9 If the customer is doing so many quetions and want that the things be done like he wants. What kind of customer is this? a Logical b Friendly c Sneady d Disinterest and rude 10 What do we do when the customer is asking for an specific product and this is not available? a We apologize an offer another product as a solution b We tell him to come later when it's available c We cut the interaction d We show another product

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Test about topics we've seen

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Test

UPS 5 Seeing Habits Quiz

Test

Spanish Alphabet Listening

Test

Practice Quiz - Punnett Square, Variation, and Mutations

Test

Tissues - Practice Quiz

Test

Photosynthesis vs Cellular Respiration - Practice Quiz

Test about topics we've seenVersion en ligne

par Luisa Maria Rubio Dominguez

Which of the next is an INDIRECT Question to do at the customer.

What is rapport?

Which of the following is NOT a topic in the CSC B13 test?

What does it mean to educate the customer?

In what time zone does Colombia fit with the United States?

What are PMD repports?

How is the correct way to start an interaction with the customer?

What to do if the customer is passing by a hard situation?

If the customer is doing so many quetions and want that the things be done like he wants. What kind of customer is this?

What do we do when the customer is asking for an specific product and this is not available?