End Of Section Game #2

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Game for BPO employees

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Jazmely Durán

United States

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End Of Section Game #2


End Of Section Game #2Version en ligne Game for BPO employees par Jazmely Durán 1 True or False: Flex Anywhere customers have the option to turn rent autopay ON/OFF a True b False 2 Which customer type is this BP window for? Last day of the prior month through the 5th of the new month a Direct Integration b Flex Anywhere 3 What are the 4 main Fullfillment stages for Direct Integration customers? Choose one or more answers a Customer Eligibility b Bill Pull & Evaluation c Rent Approval/Denial d Charge the 1st payment e Bill Payment 4 The _______ program allows all customers who would be suspended for DQ to pay off their past-due balance from a previous month and still qualify for Flex to cover their current month a Roll-payment b Rollover c Flex Balance Program d Overdue Forgiveness 5 Customers who qualify for the Rollover Program will be announced on the ____of every month a 1st b 2nd c 3rd d 4th 6 True or False: Flex cannot submit rent to the customer’s property until the 1st payment is successfully made a True b False 7 How many times per rent cycle will Flex automatically try to charge the 1st payment? a 4 b 5 c 6 d 7 8 This feature allows the bank to process payments despite insufficient funds, resulting in fees for the customer a Overdraft Clerance b Overdraft Protection c Overdraft Permit d 9 To use Rent Autopay for a given month, it must be turned ON by ___ PM ET on the ___ of the month. a 3 PM, 4th of the month b 4 PM, 4th of the month c 5 PM, 4th of the month d 6 PM, 4th of the month 10 If a customer's autopay status says 'Not Applicable' in Ops Dashboard, what 3 things could this mean? Choose one or more answers a The customer is Flex Anywhere b Their account has been canceled c Their account has been deleted d Their account has been suspended 11 If a Direct Integration customer's autopay status says 'Episodic' in Ops Dashboard, what does this mean? a Autopay is turned ON b Autopay is turned OFF 12 Which section in OD can you check the status of the customer's rent payment? a Fulfillment (FF) b Settlement c Events d Orchestration 13 Which helpful sheet can you use to identify what the customer's rent status code means? a Flex Status Macro FF b Flex Status Code Macro BP c Flex Status Code Macro Reference d Flex Status FF Reference 14 "What does this status code mean and what is the solution to solve it? ZERO_BALANCE " Choose one or more answers a The property has not posted the rent for the month and the customer needs to contact their PM or confirm the amount in the app b The property has not posted the rent for the month and the customer needs to contact us to update the amount with a picture of their ledger 15 What does T-1 =? a The day before the 1st of the month b The day after the 1st of the month

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

End Of Section Game #2

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Créé par

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End Of Section Game #2Version en ligne

par Jazmely Durán

True or False: Flex Anywhere customers have the option to turn rent autopay ON/OFF

Which customer type is this BP window for? Last day of the prior month through the 5th of the new month

What are the 4 main Fullfillment stages for Direct Integration customers?

Choose one or more answers

The _______ program allows all customers who would be suspended for DQ to pay off their past-due balance from a previous month and still qualify for Flex to cover their current month

Customers who qualify for the Rollover Program will be announced on the ____of every month

True or False: Flex cannot submit rent to the customer’s property until the 1st payment is successfully made

How many times per rent cycle will Flex automatically try to charge the 1st payment?

This feature allows the bank to process payments despite insufficient funds, resulting in fees for the customer

To use Rent Autopay for a given month, it must be turned ON by _ PM ET on the _ of the month.

If a customer's autopay status says 'Not Applicable' in Ops Dashboard, what 3 things could this mean?

Choose one or more answers

If a Direct Integration customer's autopay status says 'Episodic' in Ops Dashboard, what does this mean?

Which section in OD can you check the status of the customer's rent payment?

Which helpful sheet can you use to identify what the customer's rent status code means?

"What does this status code mean and what is the solution to solve it? ZERO_BALANCE "

Choose one or more answers

What does T-1 =?

End Of Section Game #2

Test

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Créé par

Téléchargez la version pour jouer sur papier

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End Of Section Game #2Version en ligne

par Jazmely Durán

True or False: Flex Anywhere customers have the option to turn rent autopay ON/OFF

Which customer type is this BP window for? Last day of the prior month through the 5th of the new month

What are the 4 main Fullfillment stages for Direct Integration customers?

The _______ program allows all customers who would be suspended for DQ to pay off their past-due balance from a previous month and still qualify for Flex to cover their current month

Customers who qualify for the Rollover Program will be announced on the ____of every month

True or False: Flex cannot submit rent to the customer’s property until the 1st payment is successfully made

How many times per rent cycle will Flex automatically try to charge the 1st payment?

This feature allows the bank to process payments despite insufficient funds, resulting in fees for the customer

To use Rent Autopay for a given month, it must be turned ON by ___ PM ET on the ___ of the month.

If a customer's autopay status says 'Not Applicable' in Ops Dashboard, what 3 things could this mean?

If a Direct Integration customer's autopay status says 'Episodic' in Ops Dashboard, what does this mean?

Which section in OD can you check the status of the customer's rent payment?

Which helpful sheet can you use to identify what the customer's rent status code means?

"What does this status code mean and what is the solution to solve it? ZERO_BALANCE "

What does T-1 =?

To use Rent Autopay for a given month, it must be turned ON by _ PM ET on the _ of the month.