Sorry, Not Sorry!

Froggy Jumps

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When to apologize v/s When to empathize! #Sufficient_Apologies!

Créé par

Khemnani Karishma

India

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Froggy Jumps Sorry, Not Sorry!Version en ligne When to apologize v/s When to empathize! #Sufficient_Apologies! par Khemnani Karishma 1 Customer: “I’m very confused about the instructions.” a I understand! b I am sorry! c I apologize! 2 Customer: “I’ve been trying to figure this out all day.” a I am sorry! b That sounds exhausting! c I apologize! 3 Customer: “Your app has charged me twice!” a I am really sorry! b I apologize! c I get your concern! 4 Customer: “Well, I’m nervous about sharing my card details again.” a I apologize b I am sorry c I understand where you're coming from 5 Customer: Okay! So you gave me the wrong tracking ID here.” a Big apologies! b I am sorry! c Oops, let me correct it! 6 Customer: “Your agent was very rude to me okay!” a I am sorry! b I sincerely apologize! c That must be really disappointing! 7 Customer: “It’s so frustrating to repeat this every single time.” a I can imagine.... b I am so sorry! c I really apologize! 8 Customer: “Okay wait, firstly, my order was delivered to the wrong address!” a I’m so sorry! b Apologies! c I can imagine how... 9 Customer: “I actually feel ignored every time I raise a ticket.” a Am sorry you feel that way... b Apologize there... c That understand how disappointing.... 10 Customer:“You guys asked me to wait for 48 hours however, it has been 7 days & never got my refund!” a I really apologize for the experience... b I empathize for what happened! c I completely get your concern!

Froggy Jumps

Sorry, Not Sorry!Version en ligne

When to apologize v/s When to empathize! #Sufficient_Apologies!

par Khemnani Karishma

Customer: “I’m very confused about the instructions.”

I understand!

I am sorry!

I apologize!

Customer: “I’ve been trying to figure this out all day.”

I am sorry!

That sounds exhausting!

I apologize!

Customer: “Your app has charged me twice!”

I am really sorry!

I apologize!

I get your concern!

Customer: “Well, I’m nervous about sharing my card details again.”

I apologize

I am sorry

I understand where you're coming from

Customer: Okay! So you gave me the wrong tracking ID here.”

Big apologies!

I am sorry!

Oops, let me correct it!

Customer: “Your agent was very rude to me okay!”

I am sorry!

I sincerely apologize!

That must be really disappointing!

Customer: “It’s so frustrating to repeat this every single time.”

I can imagine....

I am so sorry!

I really apologize!

Customer: “Okay wait, firstly, my order was delivered to the wrong address!”

I’m so sorry!

Apologies!

I can imagine how...

Customer: “I actually feel ignored every time I raise a ticket.”

Am sorry you feel that way...

Apologize there...

That understand how disappointing....

Customer:“You guys asked me to wait for 48 hours however, it has been 7 days & never got my refund!”

I really apologize for the experience...

I empathize for what happened!

I completely get your concern!

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Sorry, Not Sorry!

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Sorry, Not Sorry!Version en ligne

par Khemnani Karishma

Customer: “I’m very confused about the instructions.”

Customer: “I’ve been trying to figure this out all day.”

Customer: “Your app has charged me twice!”

Customer: “Well, I’m nervous about sharing my card details again.”

Customer: Okay! So you gave me the wrong tracking ID here.”

Customer: “Your agent was very rude to me okay!”

Customer: “It’s so frustrating to repeat this every single time.”

Customer: “Okay wait, firstly, my order was delivered to the wrong address!”

Customer: “I actually feel ignored every time I raise a ticket.”

Customer:“You guys asked me to wait for 48 hours however, it has been 7 days & never got my refund!”

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