Essential Skills

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Game to remind the essentials skills a retention agent should have

Créé par

Julian David Suarez Baron

Colombia

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Essential SkillsVersion en ligne Game to remind the essentials skills a retention agent should have par Julian David Suarez Baron A C D E F G H I J K L N O P R T Starts with A - Focused attention to what the customer says and doesn’t say. - Validating the customer’s concerns or emotions. Starts with C -The ability to communicate calmly, clearly, and with authority — showing the customer that the agent is knowledgeable, trustworthy, and in control of the situation. Starts with D -Reducing tension and redirecting toward solutions. Starts with E -Expressing genuine concern. -Managing emotions Starts with F - is the ability to adapt your approach, tone, and strategy in real-time based on the customer’s behavior, needs, and mood — while still aiming for a productive outcome. Starts with G -the ability to stay focused on desired outcomes Starts with H - The skill of effectively addressing a customer’s concerns, doubts, or resistance -Being truthful, transparent, and ethical when communicating with customers — even when the truth may be difficult to share. Starts with I -The skill of clearly, accurately, and confidently communicating information to customers Starts with J -Knowing when to push forward and when to hold back. Starts with K - Showing competence and confidence in the information of the product Starts with L -Choosing words that reduce tension and build cooperation. Starts with N -Finding a middle ground that meets both needs. Starts with O - Making the customer feel that you’re solving the problem with them. Starts with P -Referring to customer history, usage, or preferences. Starts with R -The ability to build a positive, personal connection with a customer Starts with T -Handling the issue efficiently without rushing in a timely manner

Essential Skills

Mots Roulette

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Mots Roulette

LOGO QUIZ

Mots Roulette

Flags of countries

Mots Roulette

The NATO Alphabet

Mots Roulette

WORD GAME: A TO Z

Mots Roulette

Sleepy Hollow A-Z

Essential SkillsVersion en ligne

par Julian David Suarez Baron

Starts with A

- Focused attention to what the customer says and doesn’t say. - Validating the customer’s concerns or emotions.

Starts with C

-The ability to communicate calmly, clearly, and with authority — showing the customer that the agent is knowledgeable, trustworthy, and in control of the situation.

Starts with D

-Reducing tension and redirecting toward solutions.

Starts with E

-Expressing genuine concern. -Managing emotions

Starts with F

- is the ability to adapt your approach, tone, and strategy in real-time based on the customer’s behavior, needs, and mood — while still aiming for a productive outcome.

Starts with G

-the ability to stay focused on desired outcomes

Starts with H

- The skill of effectively addressing a customer’s concerns, doubts, or resistance -Being truthful, transparent, and ethical when communicating with customers — even when the truth may be difficult to share.

Starts with I

-The skill of clearly, accurately, and confidently communicating information to customers

Starts with J

-Knowing when to push forward and when to hold back.

Starts with K

- Showing competence and confidence in the information of the product

Starts with L

-Choosing words that reduce tension and build cooperation.

Starts with N

-Finding a middle ground that meets both needs.

Starts with O

- Making the customer feel that you’re solving the problem with them.

Starts with P

-Referring to customer history, usage, or preferences.

Starts with R

-The ability to build a positive, personal connection with a customer

Starts with T

-Handling the issue efficiently without rushing in a timely manner