Module 3 Systems and Tools Review

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See how well you remember the important systems and tools you will use in your role by completing this activity.

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Elizabeth Halter

United States

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Module 3 Systems and Tools Review

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Module 3 Systems and Tools ReviewVersion en ligne See how well you remember the important systems and tools you will use in your role by completing this activity. par Elizabeth Halter A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Starts with A Use TDS (Transaction Data Store) to perform a real-time _____________ search. Starts with B An Open _____ search displays all of the unsettled batches on the merchant account. Starts with C ___ (use abbreviation) is a tool used to document cases, transfer incidents, and implement the escalation process. Starts with D Every call, regardless of if it is misrouted, must ALWAYS be __________ in CSP. Starts with E _____ is a tool used to create and modify programming files designed for payment card terminals. Starts with F As terminal support representatives, you will mostly use the ____ Inquiry portion of MAS. Starts with G ____ (use abbreviation) is a web-based application that provides authorization and capture functions. It is used to view transactions and customer data. Starts with H The ________ Referral Form must be completed in CSP when a merchant is referred to the ESS Team for terminal or PINpad replacement. Starts with I The _________ tab is where you can find Work Orders in AIMS. Starts with J What is this? Starts with K To navigate MAS, there are shortcuts using the F ____ on your computer keyboard. Starts with L A merchant's _____ name is their corporate name. It is usually incorporated with the IRS and other legal records. Starts with M ___ (use abbreviation) is a central system that houses merchant financial data, demographic information, and operating parameters. Starts with N You may need to assist merchants in creating a ___ user in My Account. Starts with O ____ (use abbreviation) is a tool used to create cases for account maintenance related request for OE / GPI merchants. Starts with P _______ Virtual Terminal is a website that merchants use to process payment card transactions over a secure internet connection. Starts with Q The ________ of the item ordered is displayed in the AIMS Work Order window. Starts with R Many of the systems / tools allow users to generate _______ including GSAP, My Account, EzPOS, and Portico Gateway. Starts with S What is the name of the page in MAS that displays supplies that can be ordered for the merchant (use abbreviation)? Starts with T To build a new file in EzPOS, select the Add a New ________ link, Starts with U You may need to ______ a merchant's password in Portico Gateway. Starts with V In Portico Virtual Terminal, a merchant my use the ______ feature to determine if a customer's payment card is in good standing prior to running a sale. Starts with W All of the systems / tools we use are ___ - based applications. Starts with X What is this? Starts with Y "___ are now impersonating this site." This message appears in Portico Gateway after you successfully complete the process to impersonate a site. Starts with Z What is this?