Module 3 Tools Review (CS)

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See how well you remember the important systems and tools you will use in your role by completing this activity.

Créé par

Elizabeth Halter

United States

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Module 3 Systems and Tools Review

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Module 3 Tools Review (CS)Version en ligne See how well you remember the important systems and tools you will use in your role by completing this activity. par Elizabeth Halter A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Starts with A Use TDS (Transaction Data Store) to perform a real-time _____________ search. Starts with B An Open _____ search displays all of the unsettled batches on the merchant account. Starts with C ___ (use abbreviation) is a tool used to document cases, transfer incidents, and implement the escalation process. Starts with D Every call, regardless of if it is misrouted, must ALWAYS be __________ in CSP. Starts with E _____ is a way to move money electronically between bank accounts or other financial institutions. (Use abbreviation.) Starts with F As customer support representatives, you will mostly use the ____ Inquiry portion of MAS. Starts with G ____ (use abbreviation) is a web-based application that provides authorization and capture functions. It is used to view transactions and customer data. Starts with H This identifier can be found in the Merchant Information section of CSP and may be used to identify the merchant's relationship. Starts with I The _________ tab is where you can find Work Orders in AIMS. Starts with J What is this? Starts with K To navigate MAS, there are shortcuts using the F ____ on your computer keyboard. Starts with L A merchant's _____ name is their corporate name. It is usually incorporated with the IRS and other legal records. Starts with M ___ (use abbreviation) is a central system that houses merchant financial data, demographic information, and operating parameters. Starts with N You may need to assist merchants in creating a ___ user in My Account. Starts with O ____ (use abbreviation) is a tool used to create cases for account maintenance related request for OE / GPI merchants. Starts with P Reporting ___ is the enhanced version of My Account that offers more features than the free version. Starts with Q The ________ of the item ordered is displayed in the AIMS Work Order window. Starts with R Many of the tools we use allow users to generate _______ including GSAP, My Account, and Oracle. Starts with S What is the name of the page in MAS that displays supplies that can be ordered for the merchant (use abbreviation)? Starts with T The component of GSAP allows the user to look up near-live transaction data for merchants. Starts with U When logging in to all of the tools you will need to enter your ________ and password for each. Starts with V Most of the tools we use require you to ______ your access via email authentication. Starts with W All of the tools we use are ___ - based applications. Starts with X What is this? Starts with Y In MAS, the Annual Deposit field displays the projected ___ly total dollar volume for the merchant. Starts with Z What is this?