General Pay Monthly Quiz

Froggy Jumps

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This will help check the knowledge you have for Pay Monthly.

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Siyabonga Moloi

South Africa

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General Pay Monthly Quiz


Froggy Jumps General Pay Monthly QuizVersion en ligne This will help check the knowledge you have for Pay Monthly. par Siyabonga Moloi 1 What is the maximum length of any one call you make ______ minutes. a 60 b 180 c 120 2 Interest Free handset instalments do not count towards the customer's monthly Spend Control Limit a True b False c 3 By default, what will the spend limit be set to? a $1500 b $25 c $250 4 What are the different ways a customer can add an add on? a Calling 233 in the IVR, mobile app, top up online and calling Care b Calling 233 in the IVR, your2degrees, mobile app, top up online and calling Care c your2degrees, mobile app, top up online and calling Care 5 A customer wants to be resent their bill, what will you advise the them? a I can resend the bull but you will be charged $5, alternatively you can find it online for free. b The bill is always found online on 2degrees.nz c The bill is sent to you every month, do you nok know how to get it. 6 When a customer is moving to an Endless Plan, their carryover balances are expired/forfeited. a True b False c I am not sure 7 How many MSISDN's can a customer share their data with? a 3 b 5 c 4 8 Name some prerequisites for joining 2degrees. a Be 18+, have a valid ID even expired, have a physical address in NZ and have an email address b Be 18+, have a valid ID, have a physical address in NZ and have an email address c Be 18+, have a physical address in NZ and have an email address 9 What system does Duty Incident Manager use to communicate to customer care? a Email - Comms2Care b Microsoft Teams c Huddles from your TL 10 What does DFA stand for? a Delegated Financial Association b Delegated Financial Autpmation c Delegated Financial Authority 11 If a customer is experiencing a bill shock, what should we do? a Attempt to resolve the issue, check Goodwill, Explain a way to avoid the issue b Authenticate, Attempt to resolve the issue, check Goodwill, Explain a way to avoid the issue c 12 Can a customer trade-in their phone from overseas or another network? a Indeed b Not really c Not sure 13 How long can Full Credit Card, CCA, DDA reversal take? a 3 Days b 4 Days c 5 Days 14 How long does a payment made to the Tahi bank accounts? a 3 days b 3 business days c 5 business days 15 What do you do if ATL is not available to speak to you? a Action the request for the customer? b Find your trainer to help? c Raise an IR

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General Pay Monthly Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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General Pay Monthly QuizVersion en ligne

par Siyabonga Moloi

What is the maximum length of any one call you make ______ minutes.

Interest Free handset instalments do not count towards the customer's monthly Spend Control Limit

By default, what will the spend limit be set to?

What are the different ways a customer can add an add on?

A customer wants to be resent their bill, what will you advise the them?

When a customer is moving to an Endless Plan, their carryover balances are expired/forfeited.

How many MSISDN's can a customer share their data with?

Name some prerequisites for joining 2degrees.

What system does Duty Incident Manager use to communicate to customer care?

What does DFA stand for?

If a customer is experiencing a bill shock, what should we do?

Can a customer trade-in their phone from overseas or another network?

How long can Full Credit Card, CCA, DDA reversal take?

How long does a payment made to the Tahi bank accounts?

What do you do if ATL is not available to speak to you?