Password Reset / Cx tool

Froggy Jumps

Parties jouées 29

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Learn when to send password reset and process of doing so

Créé par

Melinda Dunworth

United States

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Password Reset / Cx tool


Froggy Jumps Password Reset / Cx toolVersion en ligne Learn when to send password reset and process of doing so par Melinda Dunworth 1 Where does an agent go to reset patient password a Patient summary common actions tab and cx tool b Patient services and active order c Patient full profile and active order tab 2 What does an agent need to copy before entering the Cx tool a Patient full name b Patient account number c Patient Date of Birth 3 What does an agent need to verify with patient before turning off a MFA status b Contact Information c Patient Account Number 4 What Button to push first before sending password reset a MFA / ADD b Disable Account c Opt out of SMS 5 Once Mfa button was pushed what is the next step a Inform patient good to go b Inform patient to call back in two business days c Send password reset link 6 When all steps are done with sending password reset what is the next step ? a Have patient go to link sent and stay with patient till patient access account b Inform patient to enter the link you sent two hours after sent to ensure smooth process c Disconnect call you already sent link patient can do it themselves 7 The only time to send a password reset is when a patient tells you a No b Yes c Unsure 8 If a patient is stating they have a hard time accessing account what is the next step a Send password reset b Escalate to IT c Escalate to Hub 9 If a patient that purchase blink rx already states they never set up an account can an agent still send a password reset a Yes b No c Never 10 is there is a limit of how many times an agent is allowed to send reset on cx tool? a No b Yes c Sometimes 11 What does MFA Stand for a Multi Factor Authentication b Multi Factor Fail c Multi Failure Application 12 What is MFA ? a A security process requiring two or more verification factors to access a system. b Multi failure application for patient c A unsecure link patients can utilize

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Password Reset / Cx tool

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Password Reset / Cx toolVersion en ligne

par Melinda Dunworth

Where does an agent go to reset patient password

What does an agent need to copy before entering the Cx tool

What does an agent need to verify with patient before turning off

What Button to push first before sending password reset

Once Mfa button was pushed what is the next step

When all steps are done with sending password reset what is the next step ?

The only time to send a password reset is when a patient tells you

If a patient is stating they have a hard time accessing account what is the next step

If a patient that purchase blink rx already states they never set up an account can an agent still send a password reset

is there is a limit of how many times an agent is allowed to send reset on cx tool?

What does MFA Stand for

What is MFA ?