TCDC 2 - Debit Cards

Froggy Jumps

(5)

Parties jouées 29

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Juego para practicar informacion de las tarjetas que manejamos

Créé par

Justinne Escobar

Guatemala

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TCDC 2 - Debit Cards


Froggy Jumps TCDC 2 - Debit CardsVersion en ligne Juego para practicar informacion de las tarjetas que manejamos par Justinne Escobar 1 What level of verification should I complete to send a new debit card to a one time address? a Level 1 b Level 2 c Level 2 +OTP 2 What level of verification should I complete to send a new debit card to an address on file? a Level 1 b Level 2 c Level 2 + OTP 3 What level of verification should I complete to help customer activate a debit card with status "Activation"? a Level 2 b Level 1 c I don't activate cards 4 What level of verification should I complete to provide shipping information to a customer? a Level 1 b Level 2 c Level 1 + OTP 5 What level of verification should I complete to create a travel notification? a Level 1 b Level 2 c Level 2 + OTP 6 What level of verification should I complete to review suspicious activity on debit cards? a Level 1 b Level 2 c Level 2 + OTP 7 What level of verification should I complete to do a limit increase on debit cards? a Level 1 b Level 2 c Level 2 + OTP 8 What level of verification should I complete to review declined transactions with customers? a Level 1 b Level 2 c Level 2 + OTP 9 What level of verification should I complete to reset pin tries and rejects? a Level 1 b Level 2 c Level 2 + OTP 10 How much should I tell the customer the foreing fee for international transactions is if made in dollars? a 3% b .90% c 3.90% 11 How much should I tell the customer the foreing fee for international transactions is if made in another currency? a 3% b .90% c 3.90% 12 Can customers come into the branch to get an instant debit card? a yes b no c Only international customers 13 If customer states never received debit card, we should... a Open a Claims Cards>Card not received>Bankcards b Open a new debit card request case c Guide them to a bank 14 After how many days are the cards destroyed by zoom if not claimed? a 30 days b 60 days c 90 days 15 Can we ship debit cards to any country outside the US? a yes b no c 16 If customer states that the website is asking for code to complete the purchase from mastercard, I should... a Explain customer about issue and open a case assigned to self and complete b Assign a case to bankcards c Nothing 17 The temporary limit increase is only valid for 24 hrs a True b False c It is not temporary 18 The highest amount a call center agent can increase a debit card POS limit is to a $10,000 b $50,000 c $30,000 19 The system I need to use to do a temporary limit increase on the customer debit card is a CMSe b IBS c Image Centre 20 When sending a new card, I should a Ask the customer about weather b Confirm customer address c Explain the debit card material

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TCDC 2 - Debit Cards

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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TCDC 2 - Debit CardsVersion en ligne

par Justinne Escobar

What level of verification should I complete to send a new debit card to a one time address?

What level of verification should I complete to send a new debit card to an address on file?

What level of verification should I complete to help customer activate a debit card with status "Activation"?

What level of verification should I complete to provide shipping information to a customer?

What level of verification should I complete to create a travel notification?

What level of verification should I complete to review suspicious activity on debit cards?

What level of verification should I complete to do a limit increase on debit cards?

What level of verification should I complete to review declined transactions with customers?

What level of verification should I complete to reset pin tries and rejects?

How much should I tell the customer the foreing fee for international transactions is if made in dollars?

How much should I tell the customer the foreing fee for international transactions is if made in another currency?

Can customers come into the branch to get an instant debit card?

If customer states never received debit card, we should...

After how many days are the cards destroyed by zoom if not claimed?

Can we ship debit cards to any country outside the US?

If customer states that the website is asking for code to complete the purchase from mastercard, I should...

The temporary limit increase is only valid for 24 hrs

The highest amount a call center agent can increase a debit card POS limit is to

The system I need to use to do a temporary limit increase on the customer debit card is

When sending a new card, I should