ZHL Pathway Practice

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A phone scenario will appear on the screen. Steps will appear below the scenario on cards. Align the cards from left being the 1st step to right being the next step in the correct order to move forward.

Créé par

Rachel Berman

United States

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ZHL Pathway PracticeVersion en ligne A phone scenario will appear on the screen. Steps will appear below the scenario on cards. Align the cards from left being the 1st step to right being the next step in the correct order to move forward. par Rachel Berman 1 Happy Path: Beth has called us on a new inquiry by dailing the phone number she saw on Zillow. Let Beth know your placing her on a short hold Confirm Beth's email Confirm Beth's full name Greet Beth, saying complience sentence "I'm calling on behalf of Zillow Home Loans, on a recorded line for qulaity purposes." Dispo the case as ALT Confirm Beth's number Confrim state of interest 2 A touch 1 has been delivered to your tray. You notice we have all of Beth's information. Let Beth know your placing her on a short hold Dispo the case as ALT Confrim State of interest Greet Beth, saying complience "I'm calling on behalf of Zillow Home Loans, on a recorded line for qulaity purposes." 3 Beth responded via text that she is in a meeting and can not take a call right now. Acknowledge Beth Assumptively schedule a call 2 hours out Send scirpt, "I'll call you" Dispo Call Later 4 You recive a Call Later task. You call Beth and she answers our call saying she is still busy. Disposition Call Later Send Beth answered and asks us to call them later SMS. Confrim a new call time and date with Beth before ending the call. 5 You receive a task with the banner: LTA: LTA FindLO Failed and identity no LO is attached to the case. The case has failed once and the time is 1:34PM PST. Beth is on the line, what happenes next? Dispo Call Later Reschedule with Beth for the next day. Add internal note: FindLOFailed (FLOF)x1

ZHL Pathway PracticeVersion en ligne

par Rachel Berman

Happy Path: Beth has called us on a new inquiry by dailing the phone number she saw on Zillow.

Let Beth know your placing her on a short hold

Confirm Beth's email

Confirm Beth's full name

Greet Beth, saying complience sentence "I'm calling on behalf of Zillow Home Loans, on a recorded line for qulaity purposes."

Dispo the case as ALT

Confirm Beth's number

Confrim state of interest

A touch 1 has been delivered to your tray. You notice we have all of Beth's information.

Let Beth know your placing her on a short hold

Dispo the case as ALT

Confrim State of interest

Greet Beth, saying complience "I'm calling on behalf of Zillow Home Loans, on a recorded line for qulaity purposes."

Beth responded via text that she is in a meeting and can not take a call right now.

Acknowledge Beth

Assumptively schedule a call 2 hours out

Send scirpt, "I'll call you"

Dispo Call Later

You recive a Call Later task. You call Beth and she answers our call saying she is still busy.

Disposition Call Later

Send Beth answered and asks us to call them later SMS.

Confrim a new call time and date with Beth before ending the call.

You receive a task with the banner: LTA: LTA FindLO Failed and identity no LO is attached to the case. The case has failed once and the time is 1:34PM PST. Beth is on the line, what happenes next?

Dispo Call Later

Reschedule with Beth for the next day.

Add internal note: FindLOFailed (FLOF)x1

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

ZHL Pathway Practice

Rangées

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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ZHL Pathway PracticeVersion en ligne

par Rachel Berman

Happy Path: Beth has called us on a new inquiry by dailing the phone number she saw on Zillow.

A touch 1 has been delivered to your tray. You notice we have all of Beth's information.

Beth responded via text that she is in a meeting and can not take a call right now.

You recive a Call Later task. You call Beth and she answers our call saying she is still busy.

You receive a task with the banner: LTA: LTA FindLO Failed and identity no LO is attached to the case. The case has failed once and the time is 1:34PM PST. Beth is on the line, what happenes next?

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