Hotel Troubleshooter Quiz

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Test your hotel problem-solving skills.

Créé par

Ayshe Hadzhieva

Turkey

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Hotel Troubleshooter Quiz


Hotel Troubleshooter QuizVersion en ligne Test your hotel problem-solving skills. par Ayshe Hadzhieva 1 A guest complains of a noisy room. What's the best first action? a Ignore the complaint b Ask guest to sleep with noise c Deny there is any noise d Move guest to a quieter room or offer a silent solution 2 The A/C stops cooling in a room. Immediate action? a Call a private technician for the guest b Offer a refund and ignore c Reset thermostat and check electrical breaker d Replace the carpet 3 Housekeeping missed a laundry pickup. Next step? a Ignore the issue b Arrange an urgent pickup and apologize to the guest c Blame the guest for delays d Charge a fee for delay 4 A guest reports missing items in the room. Action? a Confront the guest aggressively b Check inventory and replace missing items or swap rooms c Hide the issue from management d Suggest the guest didn’t notice 5 Towels and linens aren’t replaced after cleaning. Response? a Tell the guest to reuse towels b Ignore until checkout c Send fresh towels immediately and note the issue d Blame another department 6 Guest can’t connect to hotel Wi-Fi. Remedy? a Lock them in the lobby b Reset the router without informing c Inform guest and offer a mobile hotspot or alternative access d Tell them to buy data 7 Overbooking occurs. How to handle? a Offer an equivalent upgrade or arrange a nearby comparable hotel b Argue with the guest c Cancel the guest’s reservation completely d Refuse to help 8 Guest complains of poor sleep due to pillows. Solution? a Tell them to buy a new pillow b Suggest they sleep elsewhere c Ignore the complaint d Provide extra pillows or a pillow menu option 9 Guest arrives late and room isn’t ready. Best action? a Ask the guest to come back tomorrow b Provide a night desk pick-up key and update ETA with ETA-ready room c Say rooms are fully booked forever d Ignore the booking and refuse service 10 Fire alarm goes off mistakenly. How should staff respond? a Follow safety protocol and calmly reassure guests b Shout at guests c Blame the guest for panic d Continue service as normal

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Hotel Troubleshooter Quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Hotel Troubleshooter QuizVersion en ligne

par Ayshe Hadzhieva

A guest complains of a noisy room. What's the best first action?

The A/C stops cooling in a room. Immediate action?

Housekeeping missed a laundry pickup. Next step?

A guest reports missing items in the room. Action?

Towels and linens aren’t replaced after cleaning. Response?

Guest can’t connect to hotel Wi-Fi. Remedy?

Overbooking occurs. How to handle?

Guest complains of poor sleep due to pillows. Solution?

Guest arrives late and room isn’t ready. Best action?

Fire alarm goes off mistakenly. How should staff respond?