Can You Communicate Clearly?

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English for Virtual Assistant

Créé par

Ganesha Hardhoni

Indonesia

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Can You Communicate Clearly?Version en ligne English for Virtual Assistant par Ganesha Hardhoni 1 Question 1: You receive this client message: “Can you move the Zoom call from 10am to after lunch tomorrow?” What’s the best response? a A. OK, done. b B. I’ll move it to 2 PM tomorrow—please confirm if that works for you. c C. Moved the call. Hope that’s fine. d D. Sure, anytime after 10am. 2 Question 2: Your client says your last task had a few errors. What should you say? a A. What do you mean by errors? b B. Sorry, but I followed your instructions. c C. Thank you for the feedback—I’ll review and correct it. d D. I think it’s not my fault. 3 Question 3: Which phrase is most useful when you’re not sure what your client wants? a A. Got it. b B. Can you clarify what you mean by “final draft”? c C. Wait, I don’t understand. d D. I’ll just guess and do it. 4 A client asks you to “update the report with last month’s figures.” What’s the best way to confirm? a A. Ok. b B. You want me to include April’s sales data in the current report, right? c C. Sure, will do something. d D. Noted. 5 What can happen if you don’t confirm unclear instructions? a A. You’ll save time. b B. You’ll impress the client. c C. You might lose the client or repeat work. d D. Nothing much. Feedback 1 Make sure this response is clear, specific, and shows confirmation. You're not just saying "yes"—you provide a suggested time and ask for confirmation. 2 The answer should show professionalism and willingness to improve. It keeps the conversation positive and action-focused. 3 This is polite, clear, and shows you care about getting it right. 4 Clear confirmation with specific details ensures no misunderstanding. 5 Miscommunication can damage your professional image and waste time.

Can You Communicate Clearly?Version en ligne

English for Virtual Assistant

par Ganesha Hardhoni

Question 1: You receive this client message: “Can you move the Zoom call from 10am to after lunch tomorrow?” What’s the best response?

A. OK, done.

B. I’ll move it to 2 PM tomorrow—please confirm if that works for you.

C. Moved the call. Hope that’s fine.

D. Sure, anytime after 10am.

Question 2: Your client says your last task had a few errors. What should you say?

A. What do you mean by errors?

B. Sorry, but I followed your instructions.

C. Thank you for the feedback—I’ll review and correct it.

D. I think it’s not my fault.

Question 3: Which phrase is most useful when you’re not sure what your client wants?

A. Got it.

B. Can you clarify what you mean by “final draft”?

C. Wait, I don’t understand.

D. I’ll just guess and do it.

A client asks you to “update the report with last month’s figures.” What’s the best way to confirm?

A. Ok.

B. You want me to include April’s sales data in the current report, right?

C. Sure, will do something.

D. Noted.

What can happen if you don’t confirm unclear instructions?

A. You’ll save time.

B. You’ll impress the client.

C. You might lose the client or repeat work.

D. Nothing much.

Feedback

Make sure this response is clear, specific, and shows confirmation. You're not just saying "yes"—you provide a suggested time and ask for confirmation.

The answer should show professionalism and willingness to improve. It keeps the conversation positive and action-focused.

This is polite, clear, and shows you care about getting it right.

Clear confirmation with specific details ensures no misunderstanding.

Miscommunication can damage your professional image and waste time.

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Can You Communicate Clearly?

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

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Can You Communicate Clearly?Version en ligne

par Ganesha Hardhoni

Question 1: You receive this client message: “Can you move the Zoom call from 10am to after lunch tomorrow?” What’s the best response?

Question 2: Your client says your last task had a few errors. What should you say?

Question 3: Which phrase is most useful when you’re not sure what your client wants?

A client asks you to “update the report with last month’s figures.” What’s the best way to confirm?

What can happen if you don’t confirm unclear instructions?

Feedback

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