S&D Edge Cases Challenge

Froggy Jumps

(2)

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Test your knowledge on S&D Edge Cases!

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Ayari Nadine

France

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#	Jeux	Précision	temps
1	Nardine Ben Mbarek 24 Avril 2025	% 100	00:47
2	Bahri Heni 24 Avril 2025	% 100	00:55
3	Mezi Iheb 24 Avril 2025	% 100	01:12
4	Kriouane Khalil 24 Avril 2025	% 90	01:15
5	Ben Wiran Rihab 24 Avril 2025	% 90	01:36
6	Arfaoui Khawla 24 Avril 2025	% 90	01:57
7	Hedri Nesrine 24 Avril 2025	% 80	02:24
8	Dorra Ben Rejeb 24 Avril 2025	% 70	01:54
9	Chaalali Nedra 24 Avril 2025	% 60	02:47
10	Meriem Dimassi 24 Avril 2025	% 50	01:32

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S&D Edge Cases Challenge


Froggy Jumps S&D Edge Cases ChallengeVersion en ligne Test your knowledge on S&D Edge Cases! par Ayari Nadine 1 When the tracking is missing (For example, with InPost UK) after RTS, and the member is complaining about not receiving their compensation. What is the correct step to follow? a Follow the branch 'Carrier tracking not available/RTS on Vinted' b Escalate to Edge case escalations c Escalate the case to the Internal Consultation Sheet 2 When we receive an answer from SN, stating that the parcel was not dropped-off (Wrong drop-off process), either in Delivered not received, or Mix up by PO cases, what would be the steps to follow? a Follow the same process as the Not scanned at PO, refund the buyer and do not compensate the seller b Complete the transaction c Escalate the case to the Internal Consultation Sheet 3 When we’re dealing with a Damaged in transit case, the seller sold a box containing 2 perfumes, one of those arrived damaged, the packaging is proper, what process should we be following? a Change the queue to OQ&U and approve the return b Follow Damaged in Transit \| Partially Damaged Bundles, refund the buyer for the broken item c Follow Damaged in Transit, cancel and compensate 4 Which of these carriers does not have a "not scanned at po process"? a -DPD UK b -Royal Mail c -Chronopost 5 For How long does the parcel stays sorted in our Verification hub stays after the first delivery to seller fails ? a 6 weeks b 3 weeks c 1 week 6 Status verification sucessfull but we didn't recieve a new tracking and there is no updates after that, what should we do ? a Check how many days passed since the last update b Forward the issue to SN as Lost c Cancel with no compensation 7 Returned to Sender Escalations (EVS) member provided us with the shipping label to return the parcel what should you do next ? a Check how many days passed since the notice was sent b Forward the label to the Hub c Send the label to the Hub and compensate the seller 8 mix up by po, the issue was escalated to SN resolution was : carrier declines mix up/the parcel was delivered as receive a cancel and compensate the seller and leave comments on the members' profile b Change the spec to OQ&U c cancel the transaction and no compensation for the seller 9 When a member contact us regarding the extra fees that they have paid, tx amount is below £300, case wasn't resolved in the internal a We compensate the member immediately b We reject the case for the amount c We check the proofs provided and act accoridngly 10 rts case poczta polska, seller was asked to pay extra shipping fees to receive his parcel, what do we do a we escalate to the carrier first after collecting the needed proofs b we instruct the member to contact the carrier as we can't intervene c we cancel and compensate directly

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S&D Edge Cases Challenge

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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S&D Edge Cases ChallengeVersion en ligne

par Ayari Nadine

When the tracking is missing (For example, with InPost UK) after RTS, and the member is complaining about not receiving their compensation. What is the correct step to follow?

When we receive an answer from SN, stating that the parcel was not dropped-off (Wrong drop-off process), either in Delivered not received, or Mix up by PO cases, what would be the steps to follow?

When we’re dealing with a Damaged in transit case, the seller sold a box containing 2 perfumes, one of those arrived damaged, the packaging is proper, what process should we be following?

Which of these carriers does not have a "not scanned at po process"?

For How long does the parcel stays sorted in our Verification hub stays after the first delivery to seller fails ?

Status verification sucessfull but we didn't recieve a new tracking and there is no updates after that, what should we do ?

Returned to Sender Escalations (EVS) member provided us with the shipping label to return the parcel what should you do next ?

mix up by po, the issue was escalated to SN resolution was : carrier declines mix up/the parcel was delivered as receive

When a member contact us regarding the extra fees that they have paid, tx amount is below £300, case wasn't resolved in the internal

rts case poczta polska, seller was asked to pay extra shipping fees to receive his parcel, what do we do