RBN 2nd Assessment Quiz

Froggy Jumps

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Test your knowledge on the RBN 2nd Assessment for April with this fun quiz!

Créé par

Pau Hernandez

Philippines

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RBN 2nd Assessment Quiz


Froggy Jumps RBN 2nd Assessment QuizVersion en ligne Test your knowledge on the RBN 2nd Assessment for April with this fun quiz! par Pau Hernandez 1 Office contact is uncertain if the provider is still accepting new patients. What should we do? a Just say "Thank you" and hung up the call. b Ask for the supervisor. c Ask to transfer the call to someone who can verify. 2 1st attempt: Upon dialing, the office contact immediately picks up the call. No music, dead air for over a minute, and the call suddenly disconnected. What will be the phone score? a N/A 1 Answering machine b N/A 2 RBN No answer c N/A 3 Hung up 3 The doctor is not there. Upon asking the general question, the call got disconnected. What will be the wrap-up code? a TRUE b FALSE 2 c FALSE 4 The office contact said that there is no doctor by that name, and she provided a phone number to dial manually. Call disconnected without asking if it is a direct phone number of the provider. Where do we place the number given by the office contact? a Notes b Phone input c Disregard the number 5 The office contact said that there is a waitlist for new patients and they will be seen by the 15th of May. What will be the ANP scoring? a FALSE b TRUE c N/A 2 6 The agent verifies the location name, which is The MetroPau Pulmonary Associates. And the office contact read it back, which is The MetroPau Pulmonary Associates PA. What will be the location name score? a TRUE 1 b TRUE 2 c FALSE 7 In line with question number 6. Where do we place the location name The MetroPau Pulmonary Associates PA? a Location name input b Notes c Disregard since it is still the name and only "PA" added to it. 8 2nd attempt: You only verify 3 out of 5 questions with the office contact, and she advises you to check their website for other information, as she wasn't able to transfer the call either. What will be the phone scoring a TRUE1 / TRUE 2 b DNC c ESCALATE 9 There is no doctor by that name, and upon asking the general question, Contact hung up the call. What will be the address score? a N/A 2 b HUNG UP c N/A 1 10 The office contact proactively provided 2 fax numbers for the provider. One is for the referrals, and the other one is for medical records. What fax number do we consider for the fax input? a Medical records b Both c Referrals

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RBN 2nd Assessment Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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RBN 2nd Assessment QuizVersion en ligne

par Pau Hernandez

Office contact is uncertain if the provider is still accepting new patients. What should we do?

1st attempt: Upon dialing, the office contact immediately picks up the call. No music, dead air for over a minute, and the call suddenly disconnected. What will be the phone score?

The doctor is not there. Upon asking the general question, the call got disconnected. What will be the wrap-up code?

The office contact said that there is no doctor by that name, and she provided a phone number to dial manually. Call disconnected without asking if it is a direct phone number of the provider. Where do we place the number given by the office contact?

The office contact said that there is a waitlist for new patients and they will be seen by the 15th of May. What will be the ANP scoring?

The agent verifies the location name, which is The MetroPau Pulmonary Associates. And the office contact read it back, which is The MetroPau Pulmonary Associates PA. What will be the location name score?

In line with question number 6. Where do we place the location name The MetroPau Pulmonary Associates PA?

2nd attempt: You only verify 3 out of 5 questions with the office contact, and she advises you to check their website for other information, as she wasn't able to transfer the call either. What will be the phone scoring

There is no doctor by that name, and upon asking the general question, Contact hung up the call. What will be the address score?

The office contact proactively provided 2 fax numbers for the provider. One is for the referrals, and the other one is for medical records. What fax number do we consider for the fax input?