Handling Customer Complaints

Compléter

Parties jouées 2

Créer une copie

Do you remember how to use the vocabulary we've studied so far?

Jacqui Menard

Malaysia

Il n'y a toujours pas de résultats pour ce jeu. Soyez le premier à apparaître dans le classement! Connectez-vous pour vous identifier.

Créez votre propre jeu gratuite à partir de notre créateur de jeu

Affrontez vos amis pour voir qui obtient le meilleur score dans ce jeu

Créer un défi


Compléter Handling Customer ComplaintsVersion en ligne Do you remember how to use the vocabulary we've studied so far? par Jacqui Menard 1 acknowledge de outburst defuse struggle inconvenience frustration tension take personally it vent confrontation contradict escalation Sometimes , dealing with customer complaints can be a real . Customers may come in angry or upset , and they often need to their feelings . They might say things that sound rude or even what we know to be true . In these situations , it's important not to have a . Instead , we should stay calm and the customer ? s feelings . Saying something like , " I understand this has been an for you , " can help reduce . It shows the customer that we are listening and that we care . Sometimes , a customer may have an emotional . If we , we might react in a negative way . This could cause the situation to get worse ? an . But if we stay calm , speak softly , and listen carefully , we can help with - escalation . That means we can help make the situation better instead of worse . Our goal is to customer . That means helping the customer feel less angry and more understood . When we do that , both the customer and the employee can leave the conversation feeling better .