"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENT

Froggy Jumps

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Understanding the relevance of specific areas and what to look at

Créé par

Melinda Dunworth

United States

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"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENT


Froggy Jumps "PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENTVersion en ligne Understanding the relevance of specific areas and what to look at par Melinda Dunworth 1 Where on the prescription tab can an agent locate how many refills a patient has remaining ? a Locate the details and scroll to view the Remaining Fills: b Locate the details and scroll to view the Written Quantity: c Locate the details and scroll to view the Remaining Quantity: 2 Where in the prescription tab can an agent locate the prior authorization status ? a Its located on the prescription beside MDO name b Scroll down to the Details c Its located under the Refill History 3 On the prescription tab agents are allowed to provide the patient information written on script a NO only pharmacist are allowed to discuss this b Only disclose information if patient has the a physical copy of rx on them c Yes an agent is allowed to disclose information written on script 4 The MDO phone number is located on the patients prescription a Yes b No c Only on certain circumstances 5 What Prescription does not qualify for a QUANTITY CHANGE request a Prescription that has an rx number that starts with 6 and patient lives in texas b Prescription that has a prescribing MDO that recently passed and pt has refills remaining c Prescription that has a MDO that never responds when requesting for patient refills 6 It is important for an agent to breakdown the Unit per dose on details to patient so they are aware of dosing received a No b Yes c Case by Case 7 Once a mdo send in a rx how long will the patient information be uploaded in our system a Immediately Data entry team high speed process provides direct uploads b Can take up to three business days depending on when rx was sent c It can take up to five hours for update inform pt to call back within that time 8 What does Activity Tab contains a The Activity log captures all activity, or actions, performed on a patient's order. b The Activity log only only captures information if a patients account has anything wrong with it c The Activity Log captures information only relevant for the pharmacist to view 9 What Tab enable agents to have a holistic view of all the communication that has been sent out to the users?. a Communication Tab b Note Tab c Patient Tab 10 What can an agent view on Order Notes ? a Anything involving status of order , communications involving order and voice broadcast details b It gives a holistic view of all the communication that has been sent out to the users?. c Only pharmacist are allowed to view this tab 11 Where is the order notes located? a On the Communication tab b On the Activity tab c On the Patient tab 12 What is an interaction note ? a A record created during a call or interaction that an agent can reference b A note is used and only to be viewed when patient is off the phone c Only created when there is an issue with patients account 13 What is a patient note a Used to document relevant information that needs to be communicated among the pharmacy team b Used to document patients complaining about blink processes c Used to document fraudulent charges on patients account 14 An agent is able to add patient notes in the patient tab? a Yes b No c Escalate to pharmacist this is far beyond your role 15 On the Patient tab agents are able to view the authorized reprensentative a Yes b No c Never

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENT

Froggy Jumps

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Créé par

Téléchargez la version pour jouer sur papier

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"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENTVersion en ligne

par Melinda Dunworth

Where on the prescription tab can an agent locate how many refills a patient has remaining ?

Where in the prescription tab can an agent locate the prior authorization status ?

On the prescription tab agents are allowed to provide the patient information written on script

The MDO phone number is located on the patients prescription

What Prescription does not qualify for a QUANTITY CHANGE request

It is important for an agent to breakdown the Unit per dose on details to patient so they are aware of dosing received

Once a mdo send in a rx how long will the patient information be uploaded in our system

What does Activity Tab contains

What Tab enable agents to have a holistic view of all the communication that has been sent out to the users?.

What can an agent view on Order Notes ?

Where is the order notes located?

What is an interaction note ?

What is a patient note

An agent is able to add patient notes in the patient tab?

On the Patient tab agents are able to view the authorized reprensentative