Commerce Process Quiz

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Process, queues and channels

Créé par

Ronisha Yinab

Malaysia

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Commerce Process Quiz


Commerce Process QuizVersion en ligne Process, queues and channels par Ronisha Yinab 1 After identifying the client's issue and identifying for duplicate cases we should next? a Check client's Risk profle b Compose Email c Call the client d Open KB 2 What tool do we use to identify Duplicate Case? a UCD b CRM c UBD d Shops Tool 3 What is the tool we use to identify the problem, investigate and implement solution for client's issue? a CRM b Shops Tool c KB d UBD 4 What is the tool we can use to identify if Client has the signal "Fails risk review"? a CRM b UCD c UBD d Shops Tool 5 What is the correct branded closing/opening? a Thank you for contacting Meta Concierge Pro Team b Thank you for contacting Facebook Concierge Team c Thank you for contacting Meta Pro Team d Thank you for contacting Meta Concierge Support 6 What is the difference between C2C and B2C clients? a C2C clients sell products on Marketplace and Shops, B2C clients sell products on Marketplace b No differences between C2C and B2C clients c C2C clients sell products on Meta Shops, B2C clients sell products on Marketplace d B2C clients sell products on Meta Shops, C2C clients sell products on Marketplace 7 If client's request was rejected due to Meta Policy, what is the correct Case Status we should use when closing the case? a Done - Duplicate b Done - Support Not Allowed c Done - Denied for Noncompliance d Done - Can't Reproduce 8 What is the correct case status if the issue reported by the user is no longer occurring. a Done - Can't Reproduce b Done - Duplicate c Done - Redirected to Other Support d Done - Fixed Bug 9 We will transfer cases to Tier 1 Ads if? a Risk status shows "Ad Account Banhammer" b There's no KB or HC to assist with the investigation c XFN advised us to do so d I don't like the case 10 Which languages are supported for Chat to Chat Transfer To Ads? a English b English, Portuguese, and Spanish c English and Thai d English, Thai , Vietnamese, Korean and Japanese

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Commerce Process Quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Commerce Process QuizVersion en ligne

par Ronisha Yinab

After identifying the client's issue and identifying for duplicate cases we should next?

What tool do we use to identify Duplicate Case?

What is the tool we use to identify the problem, investigate and implement solution for client's issue?

What is the tool we can use to identify if Client has the signal "Fails risk review"?

What is the correct branded closing/opening?

What is the difference between C2C and B2C clients?

If client's request was rejected due to Meta Policy, what is the correct Case Status we should use when closing the case?

What is the correct case status if the issue reported by the user is no longer occurring.

We will transfer cases to Tier 1 Ads if?

Which languages are supported for Chat to Chat Transfer To Ads?