The RYZE Rundown

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Test your knowledge on the latest RYZE updates!

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She Saba

Philippines

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Top 10 résultats

#	Jeux	Précision	temps
1	She Saba 31 Mars 2025	% 100	00:35
2	Christian Rhey Abellana 14 Avril 2025	% 95	02:25
3	Lyka 14 Avril 2025	% 90	04:17
4	Chy 15 Avril 2025	% 80	01:34
5	Arky 14 Avril 2025	% 80	03:45
6	Jessa Mae 16 Avril 2025	% 80	04:00
7	Mike 16 Avril 2025	% 80	04:17
8	Hans 17 Avril 2025	% 80	04:29
9	Jamaica 17 Avril 2025	% 80	05:46
10	Heroshi RYZE 14 Avril 2025	% 73	05:30

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United States

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The RYZE Rundown


The RYZE RundownVersion en ligne Test your knowledge on the latest RYZE updates! par She Saba 1 True or False: The capacity for each rep has been lowered from 2 to 1! This change means that everyone will breeze through their personal queues much quicker, and we’ll be able to respond to our customers even faster. a True b False 2 What is the correct process for changing your status before taking a break? a Switch directly to "Break" status when you're ready. b Close your last ticket by submitting as "Closed", then switch to "Break" immediately. c Log out of ZD to prevent receiving new tickets. d First switch to "Wrap-Up" status before ending your last ticket, then change to "Break." 3 What could you find in the CS University in Notion? (Check all that apply) Choose one or more answers a Subscription cancellation guidelines b Resource for leveling up your communication skills c Feedback forms d Order cancellation guidelines 4 Recently, we've added a "Wholesale" application link to the footer of the website for those interested in selling RYZE at their cafe or store. True or False: The "Wholesale" link is currently available in the footer of our website. a True b False 5 How should you handle a customer inquiry about their Social Giveaway prize? a Manually forward the request to the Giveaway team via the #giveaways Slack channel. b Use the Procedure::Giveaways macro in Zendesk to route it to the Giveaway inbox. c Respond to the customer directly and ask them to email the Giveaway team. d Submit the ticket as "Closed" since giveaways are handled separately. 6 A customer is asking how they’ll know if they’ve won the Social Giveaway prize from a contest that was held exclusively on FB. What should we advise the customer? a We send them a DM on FB b We send them a DM on IG c We announce the winner via FB and tag them d We send an update via email 7 What qualifies a customer to be eligible for the Gift Card Incentive related to a foreign object report? (Select all that apply) Choose one or more answers a We have received a photo that shows the foreign object. b We have received the item back as a return. c The customer mentions the foreign object on social media. d We can physically investigate the foreign object. 8 True or False: We should inform the customer about the Gift Card Incentive once a foreign object is reported. a True b False 9 What free items do customers receive during the Easter Sale with every Starter Kit or Bundle purchase? (Select all that apply) Choose one or more answers a Free Mug b Chocolate 5-pieces c Travel Size Sachets (Chai, Creamer, Matcha) d 10% Off Discount 10 True or False: The Ritual Set is not included in the Easter Sale promo to receive the freebies. a True b False Feedback 8 We do not proactively inform customers about the gift card. This decision is handled after a PM team review. 10 The Ritual Set is included in the promo and qualifies for the freebies.

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The RYZE Rundown

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Test

UPS 5 Seeing Habits Quiz

Test

Practice Quiz - Punnett Square, Variation, and Mutations

Test

Photosynthesis vs Cellular Respiration - Practice Quiz

Test

Tissues - Practice Quiz

Test

Spanish Alphabet Listening

The RYZE RundownVersion en ligne

par She Saba

True or False: The capacity for each rep has been lowered from 2 to 1! This change means that everyone will breeze through their personal queues much quicker, and we’ll be able to respond to our customers even faster.

What is the correct process for changing your status before taking a break?

What could you find in the CS University in Notion? (Check all that apply)

Choose one or more answers

Recently, we've added a "Wholesale" application link to the footer of the website for those interested in selling RYZE at their cafe or store. True or False: The "Wholesale" link is currently available in the footer of our website.

How should you handle a customer inquiry about their Social Giveaway prize?

A customer is asking how they’ll know if they’ve won the Social Giveaway prize from a contest that was held exclusively on FB. What should we advise the customer?

What qualifies a customer to be eligible for the Gift Card Incentive related to a foreign object report? (Select all that apply)

Choose one or more answers

True or False: We should inform the customer about the Gift Card Incentive once a foreign object is reported.

What free items do customers receive during the Easter Sale with every Starter Kit or Bundle purchase? (Select all that apply)

Choose one or more answers

True or False: The Ritual Set is not included in the Easter Sale promo to receive the freebies.

Feedback