Guest Programs QuizVersion en ligne Let's demonstrate our knowledge while having fun! par Gaby 1 Is it necessary to celebrate the tier level of a newly enrolled guest? a Yes b No c Only if the guest is an adult d 2 Provide two acceptable pieces of information to verify a direct guest as per the Siebel Loyalty Verification Guide? a Name, CAS number b Age, Booking c Call back number, email. d 3 Which information can be used to locate a CAS # besides the first and last name of guest? a Email address b Phone number c Physical address d All of the above 4 What relationships can be added to receive an equivalent tier status? a Grandparents living with their adult children. b Adult children over 18. c Up to two adults & their minor children, under age 18. d 5 How many days can the C&A points take to be added to a guest's profile after sailing? a Up to 30 days. b Up to 15 days. c 7 days d 6 Can a travel partner enroll a minor in the CAS? a Yes, if there is a new reservation already created b Yes, a new reservation created is not needed. c No, the minor must be enrolled by the parents. d 7 How duplicate profiles can be found? a By searching with guest’s last name and date of birth b By searching with guest’s email address c By searching with guest’s phone number or address d All of the above 8 When is the latest an amenity can be added or changed on Siebel? a 7 days prior to the next sail date b 10 days prior to the next sail date c 5 days prior to the next sail date d 9 Is documentation required to add or remove a spouse in a relationship? a Only for Diamond Plus and Pinnacle b Yes c No d 10 Is any limitation for submitting past cruise point requests? a No b 12 months after the debarkation date c 18 months after the debarkation date d 11 Can guests accumulate Drink vouchers or roll them over the next day if not used? a Yes b No c d 12 Does the flexible arrival apply for all tiers? a Yes b No c Only for Pinnacle members. d 13 Can Crystal Block requests made at any time? a Yes b No c 12 months post sailing departure d 14 If RoyalUp offer is accepted, will guests earn Crown & Anchor points at the rate associated with the upgraded stateroom category? a Yes b No c d 15 After I make redemption for onboard credit, how long does it take to be applied to my reservation? a Within one week of redeeming the points. b 2 weeks before the sail date. c towards final payment date. d 16 How can I view my credit card points? a Royal Caribbean App b Bank of America account c www.RoyalCaribbean.com/MyCruiseRewardsOnline d All of the above
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