Compléter
Job roles in Front office and marketingVersion en ligne
Completing blanks for students to revise job roles
1
customers
promoting
advertisement
clients
media
research
competitive
media
online
advertising
marketing
promotional
plannin
revenue
plans
offers
The
Sales
and
Marketing
department
is
responsible
for
the
business
,
attracting
,
and
driving
(
income
)
through
strategic
campaigns
and
sales
efforts
.
It
develops
,
branding
,
and
strategies
while
maintaining
relationships
with
,
partners
,
and
.
Additionally
,
the
department
conducts
market
,
analyses
trends
,
and
creates
special
to
enhance
the
company's
edge
.
Roles
and
responsibilities
:
Marketing
strategies
and
Work
with
agencies
Manage
bookings
Content
creation
/
social
Events
2
marketing
customer
products
trends
growth
planning
brand
advertising
media
Responsible
for
and
executing
campaigns
to
promote
,
services
,
or
the
.
They
analyse
market
,
manage
social
,
create
content
,
and
collaborate
with
other
departments
to
drive
engagement
and
business
.
3
targets
strong
customer
relationships
sales
negotiate
potential
relationships
satisfaction
Responsible
for
identifying
clients
,
building
,
and
promoting
products
or
services
to
drive
.
They
manage
leads
,
deals
,
and
work
to
meet
sales
while
ensuring
and
maintaining
client
.
4
smoothly
conferences
organising
budget
expectations
logistics
events
vendors
functions
An
Events
Coordinator
is
responsible
for
planning
,
,
and
executing
such
as
,
weddings
,
and
corporate
.
They
manage
,
coordinate
with
,
and
ensure
that
events
run
while
meeting
client
and
requirements
.
5
reservations
outs
inquiries
welcoming
ins
hospitality
guests
experience
enhance
complaints
professional
friendly
The
front
office
department
is
the
face
of
a
establishment
,
responsible
for
guests
,
handling
,
check
-
,
and
check
-
.
It
ensures
smooth
communication
between
and
other
departments
to
the
overall
guest
.
Additionally
,
the
department
manages
,
billing
,
and
guest
while
maintaining
a
and
atmosphere
.
6
inquiries
requests
guests
calls
facilties
guests
instruction
check
greeting
phone
rooms
hotel
outs
information
reservations
keys
out
ID
A
receptionist
is
responsible
for
and
assisting
,
managing
-
ins
and
check
-
,
and
handling
.
They
also
answer
,
respond
to
,
and
ensure
smooth
communication
between
and
other
departments
.
Duties
:
Greeting
guests
Handling
special
(
flowers
in
the
room
)
Check
in
guests
(
guest
arrives
in
the
hotel
-
copy
of
/
passport
)
/
check
guests
Take
reservation
Providing
to
guests
Give
and
details
Explain
hotel
to
guests
Assigning
and
providing
guest
room
7
experience
enhance
requests
personalised
transportation
reservations
knowledge
attractions
stay
Assists
guests
by
providing
services
,
such
as
arranging
,
booking
,
recommending
local
,
and
fulfilling
special
.
They
aim
to
the
guest
by
offering
expert
and
ensuring
all
guest
needs
are
met
during
their
.
8
assisting
luggage
delivered
general
guiding
hotel
experience
rooms
items
A
porter
is
responsible
for
guests
with
their
,
ensuring
it
is
safely
to
and
from
guest
.
They
may
also
help
with
transporting
around
the
,
guests
to
their
rooms
,
and
offering
assistance
to
enhance
the
guest
.
9
positive
satisfaction
visits
requests
relationships
complaints
Is
responsible
for
ensuring
a
and
personalised
experience
for
guests
by
addressing
their
needs
,
concerns
,
and
special
.
They
assist
with
check
-
ins
,
resolve
,
and
foster
strong
with
guests
to
enhance
and
encourage
repeat
.
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