Compléter Describing processes Part 1Version en ligne Choose the correct words to complete the text par Rocio Naef 1 inputted prioritized penalised submit working allocated turnaround automatically responsible targets manually Juan : 'You work as a manager at a bank , don't you ? ' Peter : 'Yes , I do . But I don't actually work in a branch like you find on the high / main street in any town or city . I work in the loans department in the bank's head office . ' Juan : 'So , what do you do ? ' Peter : 'Do you want me to tell you ? It's not exciting . ' Juan : 'Yes , I do . ' Peter : 'I am the manager of a team that is for both processing loan requests from existing customers of the bank ( people who already have a bank account with us ) and deciding whether we should give them the money / loan . ' Juan : 'How do you do that ? ' Peter : 'If somebody wants to borrow money from us to buy a house , a car etc . . . , they first have to a loan request to the bank . They do this by either completing an online form on the bank's website or by completing a paper form and sending it to the bank . If the person completed a loan request form on paper , their form is then on to the bank's loan application system by another of the teams in the office here . That team has to enter all the form's information by hand on to the system . ' Juan : 'So , how does your team get the loan requests ? ' Peter : 'All the loan requests for the bank's existing customers are sent to my team either directly from the website or from the loan application system when they have been inputted . When we have received them , each request is then to a different member of my team . From that point , that loan request is their responsibility to process . ' Juan : 'How do you decide who to allocate / give each loan request to on your team ? ' Peter : 'It depends on how many loan requests each member of my team is dealing with at that time . If one of my team is working on less requests than others , they are automatically allocated the request . ' Juan : 'How long does it take them to process a loan request ? ' Peter : 'There is a 5 day time for each request to be processed . So we have to make a decision within 5 days for each request we receive in our team . ' Juan : 'When you say working days , that doesn't include Saturdays or Sundays does it ? ' Peter : 'That's right . If we receive a loan request on Wednesday , we have to process the request and make a decision by the following Tuesday at the latest . But loans request which are for a large amount of money ( e . g . over $40 , 000 ) , are . These loan requests are very important and the bank makes a lot of money from them . So , these are not only allocated to the most experienced members of my team , but they also have to be done quicker . So they have a 3 working day turnaround time . ' Juan : 'And what happens if you don't process a loan request within the turnaround time ? ' Peter : 'My team has to meet set . One of the set targets is to complete all loan requests within the turnaround time ( i . e . 5 or 3 days ) . If we don't , then the team is . ' Juan : 'So your team is punished for not completing a loan request in time ? ' Peter : 'Yeah . Every late loan request we complete reduces the bonus ( extra money ) the team receives at the end of the year . '
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