EWTEC1 Meeting a CustomerVersion en ligne Watch the video and answer the questions par Patricia Machado 1 What does the customer need help with? Select one or more answers a the problem b the Internet c the Internet connection d the connection 2 When someone asks for your help with a problem, you should answer... Select one or more answers a How can I help you? b I can help you with that. c My name is... d I am fine. 3 What is the customer's name? Select one or more answers a Tina Taylor b Linda Baylor c Tina Baylor d Linda Taylor 4 If the customer were a man, which word should the technician have used instead of 'Ma'am?' Select one or more answers a Mister b Madam c Sir d Ma'am 5 To which question do we answer 'I am fine?' Select one or more answers a What is your name? b How can I help you? c Nice to meet you? d How are you?
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