Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 loyalty programme 2 quality inspector 3 brand standard 4 incentive 5 mystery customer 6 mid-market segment. 7 customer journey 8 unique feature The path that you go on as soon as you start using a product or service. A person who checks that the product or service is at the correct level. The part of the market between the luxury end and the basic. A system where customers get points and benefits from being a member. A person who pretends to use the product or service in order to test the company's customer service. Something that encourages you to do something. A level of service that a business guarantees. One thing that makes you different from your competitors.
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