Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 quality inspector 2 loyalty programme 3 customer journey 4 unique feature 5 incentive 6 mid-market segment. 7 brand standard 8 mystery customer A system where customers get points and benefits from being a member. The part of the market between the luxury end and the basic. A person who pretends to use the product or service in order to test the company's customer service. Something that encourages you to do something. One thing that makes you different from your competitors. A person who checks that the product or service is at the correct level. The path that you go on as soon as you start using a product or service. A level of service that a business guarantees.
