Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 incentive 2 mid-market segment. 3 brand standard 4 mystery customer 5 customer journey 6 loyalty programme 7 unique feature 8 quality inspector The path that you go on as soon as you start using a product or service. A level of service that a business guarantees. A person who checks that the product or service is at the correct level. A person who pretends to use the product or service in order to test the company's customer service. The part of the market between the luxury end and the basic. One thing that makes you different from your competitors. A system where customers get points and benefits from being a member. Something that encourages you to do something.
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