Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 unique feature 2 mid-market segment. 3 quality inspector 4 mystery customer 5 incentive 6 brand standard 7 loyalty programme 8 customer journey A person who pretends to use the product or service in order to test the company's customer service. A person who checks that the product or service is at the correct level. A system where customers get points and benefits from being a member. The path that you go on as soon as you start using a product or service. The part of the market between the luxury end and the basic. A level of service that a business guarantees. Something that encourages you to do something. One thing that makes you different from your competitors.
Créer jeu