Relier Pairs Soft Skills MatchingVersion en ligne Match the action to the soft skill par Victoria Sorensen 1 Dead Air 2 Call Ownership 3 Greeting 4 Personally Accusing 5 Face Noises 6 Voice Tone 7 Call Close 8 Delivering Bad News in a Positive Way 9 Hold Technique 10 Avoiding Escalations Final offer Heavy sighs One moment while I... Great time to use the customer's name Wishing them away You didn't send in the order Call the customer back to the phone Negative Thank you for calling ICU Medical Heavy obligating
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