Relier Pairs Soft Skills MatchingVersion en ligne Match the action to the soft skill par Victoria Sorensen 1 Hold Technique 2 Face Noises 3 Avoiding Escalations 4 Call Ownership 5 Call Close 6 Personally Accusing 7 Voice Tone 8 Delivering Bad News in a Positive Way 9 Greeting 10 Dead Air Thank you for calling ICU Medical Final offer Call the customer back to the phone One moment while I... Negative Heavy obligating You didn't send in the order Wishing them away Great time to use the customer's name Heavy sighs
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