Relier Pairs Soft Skills MatchingVersion en ligne Match the action to the soft skill par Victoria Sorensen 1 Face Noises 2 Personally Accusing 3 Call Close 4 Greeting 5 Call Ownership 6 Hold Technique 7 Delivering Bad News in a Positive Way 8 Dead Air 9 Avoiding Escalations 10 Voice Tone Great time to use the customer's name Heavy obligating One moment while I... Wishing them away Final offer Thank you for calling ICU Medical You didn't send in the order Negative Call the customer back to the phone Heavy sighs
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