Relier Pairs Soft Skills MatchingVersion en ligne Match the action to the soft skill par Victoria Sorensen 1 Face Noises 2 Call Ownership 3 Hold Technique 4 Dead Air 5 Delivering Bad News in a Positive Way 6 Avoiding Escalations 7 Voice Tone 8 Call Close 9 Personally Accusing 10 Greeting Final offer Great time to use the customer's name Heavy sighs Wishing them away One moment while I... You didn't send in the order Call the customer back to the phone Negative Thank you for calling ICU Medical Heavy obligating
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