Relier Pairs Soft Skills MatchingVersion en ligne Match the action to the soft skill par Victoria Sorensen 1 Call Close 2 Personally Accusing 3 Greeting 4 Call Ownership 5 Dead Air 6 Voice Tone 7 Avoiding Escalations 8 Hold Technique 9 Delivering Bad News in a Positive Way 10 Face Noises Final offer Great time to use the customer's name You didn't send in the order Heavy obligating Call the customer back to the phone Wishing them away One moment while I... Thank you for calling ICU Medical Negative Heavy sighs
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