Relier Pairs Verbiage to AssistVersion en ligne Customer Support Training par Amanda Head 1 I would feel frustrated too 2 Understanding 3 Be confident, open minded, and respectful 4 Let me try to assist you with that 5 I certainly can take care of that for you 6 Impact is so great that it is shared 3x more than another 7 Listen for key phrases 8 Educate on the why 9 Reduces friction for you and the customer 10 On your face, in your voice, and in your tone Keep a smile in 3 places Trigger a negative experience Bad customer service Acknowledge statement Empathy Step in saying no process I can statement Good customer service Empathy action Genuine traits
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