Relier Pairs Verbiage to AssistVersion en ligne Customer Support Training par Amanda Head 1 I certainly can take care of that for you 2 I would feel frustrated too 3 Be confident, open minded, and respectful 4 Educate on the why 5 Impact is so great that it is shared 3x more than another 6 Let me try to assist you with that 7 Understanding 8 On your face, in your voice, and in your tone 9 Listen for key phrases 10 Reduces friction for you and the customer Acknowledge statement Good customer service Keep a smile in 3 places Genuine traits I can statement Bad customer service Empathy action Empathy Step in saying no process Trigger a negative experience