Relier Pairs Warm vs Cold TransferVersion en ligne Match the transfer function with the statement par Terry Ferguson 1 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 2 You can also transfer a call if who directs you to do it? 3 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 4 What other unit uses a Cold transfer that deals with parents and student services? 5 Transfers to Tier 2 must be completed using what telephony software? 6 Never transfer a caller 7 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 8 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 9 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 10 Type of transfer that is used when you do not need to introduce the call before completing the transfer. Warm Transfer based on their request to be transferred Benefits Cold Transfer Your supervisor P311 Transferring Callers to Voice Mail Harmony Oracle solution Call Outs
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