Relier Pairs Warm vs Cold TransferVersion en ligne Match the transfer function with the statement par Terry Ferguson 1 Transfers to Tier 2 must be completed using what telephony software? 2 What other unit uses a Cold transfer that deals with parents and student services? 3 Never transfer a caller 4 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 5 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 6 You can also transfer a call if who directs you to do it? 7 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 8 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 9 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 10 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full Warm Transfer Cold Transfer based on their request to be transferred Transferring Callers to Voice Mail Benefits Harmony Your supervisor P311 Call Outs Oracle solution
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