Relier Pairs Warm vs Cold TransferVersion en ligne Match the transfer function with the statement par Terry Ferguson 1 You can also transfer a call if who directs you to do it? 2 What other unit uses a Cold transfer that deals with parents and student services? 3 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 4 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 5 Never transfer a caller 6 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 7 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 8 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 9 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 10 Transfers to Tier 2 must be completed using what telephony software? Harmony Benefits Oracle solution P311 Call Outs Warm Transfer Cold Transfer Transferring Callers to Voice Mail based on their request to be transferred Your supervisor
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