Compléter Management and LeadershipVersion en ligne Alexandra Ramírez Arango y María Fernanda García par María Fernanda García Santa 1 Without a , it's hard to be at anything . Successful decide where they want to be and then figure out how to get there ; they set and determine the best way to achieve them . As a result of the process , everyone in the knows what must be done , who must do it and how to do it . The first step in a plan is called planning ; which is the of establishing a general course of .
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