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COMPLAINING ABOUT THE HOTEL

Compléter

(4)
Dealing with complaints

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Âge recommandé: 18 ans
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Spain

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COMPLAINING ABOUT THE HOTEL

Dealing with complaints

Virginia Espinosa
1

turn complain bear death mentioned rude either view took accommodation even promised wait received experience rooftops construction site starving glimpse seemed alternative neighbouring seriously on filthy recommending satisfied cope website

Dear manager ,

I would like to about the poor and service we while we were at your hotel recently .

First of all , the bedroom wasn't clean when we arrived for our holiday . In fact , it was absolutely . In addition , we were a room with a of the sea . Well , I don't call that tiny of blue above the of all the hotels a view .

The said that the hotel had been recently built . However , when we arrived there were still workers on the and nothing to be finished . The noise was almost impossible to
. Although the receptionist offered us a room at the back of the hotel , we weren't very keen being directly above the kitchen . So we decided there was no but to with the noise .

Then there was the problem with the air conditioning . It was impossible to it off , so we almost froze to .

Finally , we weren't with the room service , . We ordered some snacks every evening , but it so long for them to arrive that we were absolutely by the time they got to the room . The waiter was downright when we the long .

We certainly will not be your hotel to anyone we know . I hope you will take this feedback , so that future guests won't the same problems we had .

Best regards ,

Max Smith