Relier Pairs TTG Troubleshooting Version en ligne Troubleshooting Game par Meliah Green 1 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 2 Available on the Network tab. 3 Duration 4 Location 5 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 6 SyncUp Drive 7 What system do we use to fix troubleshooting issues? 8 What were you doing with the device when this started happening? 9 Available on the Device tile. 10 the Network Tile is... 11 Available on the Account Tile on the Summary screen 12 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 13 Situation 14 Where do you normally experience these issues? Home, work, school? 15 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power Settings. Device/Network/Account IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Device Situation Network/Account Grand Central Location Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Green Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Where the issue happens can help you understand if the issue is related to coverage Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced)
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