Relier Pairs TTG Troubleshooting Version en ligne Troubleshooting Game par Meliah Green 1 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 2 Available on the Account Tile on the Summary screen 3 Duration 4 What system do we use to fix troubleshooting issues? 5 Where do you normally experience these issues? Home, work, school? 6 the Network Tile is... 7 Situation 8 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 9 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 10 SyncUp Drive 11 Available on the Network tab. 12 What were you doing with the device when this started happening? 13 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 14 Available on the Device tile. 15 Location Device Network/Account Settings. Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Grand Central LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Device/Network/Account Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Situation IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Green Where the issue happens can help you understand if the issue is related to coverage Location Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues
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