ways to communicate positively

Compléter

CSF - ways to communicate with customers positively

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ways to communicate with customers

communicate

positively

Âge recommandé: 21 ans

2 fois fait

janice leung

Hong Kong

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Compléter ways to communicate positivelyVersion en ligne CSF - ways to communicate with customers positively par janice leung 1 rapport comments confidence individual conversation recognizing appropriately feedback participation assistance specific resolve temper responsibility authority warranties interrupting provider effectively apologize Ways to communicate with customers positively ? Focus on the customer as an and learn as much as possible about the customer , offer not in your area of , personalize your , etc . ? Use customer - focused language rather than - centered ( e . g . instead of ? as soon as I have time ? ? , use ? as soon as you are available ? ? ) . ? Use eye contact , normally no longer than 3 - 5 second a time . ? Listen carefully and respond ( e . g . repeat customer's message in your own words . When customer feel that they are not being listened to , they can become difficult . ? Be , especially on costs , delivery dates , , etc . ? Use ? small talk ? ( light , chit chat ) : find something in common . If he's in a hurry , skip that . ? Show and to serve your customers ( e . g . use ? I'll handle this personally ? instead of ? I'll do my best ? or ? I'll try ? ) . ? Use simple language and avoid technical terms . ? Obtain customer and . Build by their ideas , suggestions or information . ? Address ill - : let angry customer air out the problem without , then and the problem .